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Capgemini
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Chat Support Engineer

Chat Support Engineer

Capgemini

2 - 6 years

2 - 6 Lacs

noida

Posted:21 hours ago| Platform:

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Skills Required

issue resolution cloud r generative ai incident management design ai it

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds most"innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they"provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are"the same. About The Role
CHAT SUPPORT ENGINEER
Being a Live chat support Engineer, you should apply common computer science knowledge and respective subject technical skills to the support. Respond to customer inquiries, troubleshoot, and resolve technical issues provide timely and effective solutions. This includes handling support tickets, emails. Understand the Application flow and the interlinked tools to solve the problems in a faster manner End to End ownership for projects. Good logical and Critical thinking. Capability to understand the incident management process Coordination with multiple and IT team for issue resolution. Capability to learn and adapt to new tools - debug problems

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Capgemini

IT Services and IT Consulting

Paris France

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Chat Support Engineer