Chat Process Associate (nightshift ,wfh,from delhi only)

Job description:

Interested Candidate can call at- 9310404166

Training will be offline dayshift, afterwards will provide work from home night shift

Age not more than 30 years

Looking for Immediate Joiner

Current location should be Delhi NCR only with Excellent written and spoken and typing speed

Role Overview

As a Chat Process Executive, you will be the first point of contact for our students and parents, providing real-time assistance through chat platforms. Your role is crucial in ensuring a seamless learning experience by addressing inquiries, resolving issues, and offering guidance with empathy and efficiency.

Key Responsibilities

• Customer Interaction: Respond promptly and professionally to student and parent inquiries via live chat, ensuring clarity and accuracy in information provided.
• Issue Resolution: Identify and resolve concerns related to course content, technical issues, and account management.
• Documentation: Maintain detailed records of interactions, feedback, and resolutions to inform continuous improvement.
• Collaboration: Work closely with academic and technical teams to escalate and resolve complex issues.
• Feedback Loop: Gather and relay user feedback to relevant departments to enhance our services.
• Knowledge Update: Stay informed about our course offerings, platform updates, and policies to provide accurate information.

Qualifications

• Education: High school diploma or equivalent; a bachelor's degree is a plus.
• Experience: 0- 5 years in customer support or a related field
• Communication Skills: Exceptional written English proficiency with a friendly and empathetic tone.
• Typing Speed
• Problem-Solving: Strong analytical skills to troubleshoot and resolve issues efficiently..
• Multitasking: Ability to manage multiple chat conversations simultaneously without compromising quality.

Preferred Attributes

• Adaptability: Comfortable working in a dynamic, fast-paced environment.
• Cultural Sensitivity: Ability to interact with a diverse, global user base with respect and understanding.
• Time Management: Efficiently prioritize tasks to meet response time targets.
• Team Player: Collaborative mindset to work effectively with cross-functional teams.

What We Offer

• Professional Growth: Opportunities for career advancement within a growing global organization.
• Supportive Environment: Access to training resources and a collaborative team culture.
• Global Exposure: Engage with an international community of learners and educators.

If you're passionate about education and excel in providing exceptional customer support, we'd love to hear from you!

Job Types: Full-time, Permanent, Fresher

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,294.24 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Internet reimbursement
• Work from home

Work Location: In person