Chat Process Associate

Job Opening: Chat Process Associate (Non-Voice) – Ahmedabad | Recruitment Drive in Jabalpur

Work Mode: On-site (Office)
Relocation Required: Ahmedabad
Drive Location: Jabalpur (Relocation to Ahmedabad after Selection)
Salary: ₹25,000 – ₹38,000 CTC + Benefits

About the Role

We are hiring Chat Process Associates for a leading customer support process in Ahmedabad. The company is conducting a recruitment drive in Jabalpur, and selected candidates must be willing to relocate to Ahmedabad.

This role is ideal for freshers, graduates, and candidates looking to build a stable career in the travel, customer support, and hospitality domains.

Key Responsibilities

• Handle non-voice (chat and email) customer support for travel-related queries
• Assist customers with booking issues, cancellations, itinerary concerns, and general travel guidance
• Provide accurate, timely, and professional responses
• Maintain service quality, documentation, and customer satisfaction
• Work in rotational shifts, including night shifts (with allowances)

Eligibility Criteria

• Minimum education: 12th Pass / Graduate / Diploma holder
• Freshers can apply; experience in BPO, travel process, or customer support is an advantage
• Strong written English communication skills
• Basic computer knowledge and typing speed
• Willingness to relocate to Ahmedabad after selection
• Comfortable with rotational and night shifts

Why This Opportunity Stands Out

• Stable, office-based role with structured growth opportunities
• Suitable for candidates interested in travel process, customer experience, or non-voice BPO profiles
• Training and support provided
• Relocation guidance offered

Salary and Benefits

• ₹25,000 – ₹38,000 CTC (based on interview and experience)
• Provident Fund (PF)
• Night shift cab facility (one-way)
• Shift allowance
• Medical insurance
• Professional exposure in the travel and customer service industry

Location Details

• Interview Drive Location: Jabalpur
• Final Job Location: Ahmedabad (On-site)

Job Type: Full-time

Pay: ₹25,000.00 - ₹38,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• How much will you rate your English Communication out of 10?
• Are you ready to relocate to Ahmedabad, Gujarat?
• Are you comfortable to work in rotational shifts?

Education:

• Secondary(10th Pass) (Required)

Location:

• Jabalpur, Madhya Pradesh (Preferred)

Work Location: In person