Chat Process Associate

0 years

3 - 4 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Opening: Chat Process Associate (Non-Voice) – Ahmedabad | Recruitment Drive in Jabalpur

Work Mode: On-site (Office)
Relocation Required: Ahmedabad
Drive Location: Jabalpur (Relocation to Ahmedabad after Selection)
Salary: ₹25,000 – ₹38,000 CTC + Benefits

About the Role

We are hiring Chat Process Associates for a leading customer support process in Ahmedabad. The company is conducting a recruitment drive in Jabalpur, and selected candidates must be willing to relocate to Ahmedabad.

This role is ideal for freshers, graduates, and candidates looking to build a stable career in the travel, customer support, and hospitality domains.

Key Responsibilities

  • Handle non-voice (chat and email) customer support for travel-related queries
  • Assist customers with booking issues, cancellations, itinerary concerns, and general travel guidance
  • Provide accurate, timely, and professional responses
  • Maintain service quality, documentation, and customer satisfaction
  • Work in rotational shifts, including night shifts (with allowances)

Eligibility Criteria

  • Minimum education: 12th Pass / Graduate / Diploma holder
  • Freshers can apply; experience in BPO, travel process, or customer support is an advantage
  • Strong written English communication skills
  • Basic computer knowledge and typing speed
  • Willingness to relocate to Ahmedabad after selection
  • Comfortable with rotational and night shifts

Why This Opportunity Stands Out

  • Stable, office-based role with structured growth opportunities
  • Suitable for candidates interested in travel process, customer experience, or non-voice BPO profiles
  • Training and support provided
  • Relocation guidance offered

Salary and Benefits

  • ₹25,000 – ₹38,000 CTC (based on interview and experience)
  • Provident Fund (PF)
  • Night shift cab facility (one-way)
  • Shift allowance
  • Medical insurance
  • Professional exposure in the travel and customer service industry

Location Details

  • Interview Drive Location: Jabalpur
  • Final Job Location: Ahmedabad (On-site)

Job Type: Full-time

Pay: ₹25,000.00 - ₹38,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • How much will you rate your English Communication out of 10?
  • Are you ready to relocate to Ahmedabad, Gujarat?
  • Are you comfortable to work in rotational shifts?

Education:

  • Secondary(10th Pass) (Required)

Location:

  • Jabalpur, Madhya Pradesh (Preferred)

Work Location: In person

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