Assists in the day-to-day operations of accounts receivables, ensuring accurate and timely invoicing. Follows up on delinquent accounts and handles credit authorization for incoming customers. Education and Experience 4-year Bachelor's degree in Finance and Accounting or a related major No prior work experience required Core Work Activities Assisting in Managing Work, Projects, and Policies Generates and provides accurate and timely reports and presentations. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Completes accounts receivable period-end closing functions and prepares credit and period-end reports. Adheres to the credit policys procedures and guidelines. Coordinates with sales and catering teams for credit decisions regarding incoming customers. Demonstrating and Applying Accounting Knowledge to Credit Management Issues Applies relevant knowledge of systems, products, and accounting processes. Utilizes computers and software to process, input, and analyze financial data. Keeps up-to-date with relevant accounting systems and practices. Maintains expertise in the accounts receivable system. Maintaining Finance and Accounting Goals Ensures timely submission of reports and meeting delivery deadlines. Accurately documents profits and losses. Strives to meet and exceed performance, budget, and team goals. Establishes goals and organizes work efficiently. Monitors and manages applicable taxes to ensure accuracy and compliance. Ensures timely and error-free billing processes. Monitors receivables and follows up for timely collections and correspondence. Additional Responsibilities Communicates clearly with supervisors and colleagues via phone, email, and in person. Provides guidance on accounting and budgeting policies to other departments. Analyzes information to find optimal solutions to financial problems. Keeps leadership and peers updated with relevant financial and operational updates. Maintains strong working relationships with SSC, internal teams, and clients.
Assists the propertys Banquets/Catering Department in reactive and proactive sales efforts, focusing on group and catering accounts. Contributes to revenue goals and department financial performance. Supports brand service strategies throughout all phases of the event processfrom pre-event to post-eventensuring smooth handoffs between departments and consistently high service delivery. Helps the team maximize revenue opportunities through up-selling and accurate event forecasting. Education and Experience High school diploma or GED; 2 years of experience in sales and marketing, guest services, front desk, or a related professional area. OR a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no experience required . Core Work Activities Maximizing Revenue & Managing Profitability Solicits and books local catering and develops group business opportunities. Assists in creating and distributing catering sales revenue budgets and forecasts. Monitors weekly booking goals and prepares incentive reports for catering leaders. Ensures adherence to booking guidelines and maximizes space utilization and revenue. Supports catering sales/marketing plans addressing revenue, customer needs, and target markets. Managing Sales Activities Assists with selling and executing catering promotions. Handles operational aspects of booked business including proposals, contracts, and communication. Sells menu items, beverages, wines, and services such as AV, business center, and destination services. Understands and enforces timelines and task delegation for successful event execution. Ensures lost business is documented and analyzed. Manages local and group catering sales for the property and distributes contracts before group arrival. Stays informed on competitor offerings and positions the property accordingly. Providing Exceptional Customer Service Engages with clients, internal departments, vendors, and the community to ensure event satisfaction. Upholds the companys and property's customer service and brand standards. Practices daily service standards to enhance customer experience and loyalty. Builds relationships by understanding client needs and recommending appropriate services and solutions. Serves customers by identifying business goals and tailoring solutions that exceed expectations.
Manages all engineering and maintenance operations, including maintaining the building, grounds, and physical plant with particular attention to safety, security, and asset protection. Responsible for managing budgets, capital expenditure projects, preventive maintenance, and energy conservation. Also ensures compliance with regulatory requirements and assists in emergency response for all facility-related issues. Education and Experience High school diploma or GED; 3 years of experience in engineering, maintenance, or a related professional area; with technical training in HVAC-R, electrical, or plumbing. OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year of experience in engineering and maintenance or a related professional area; with technical training in HVAC-R, electrical, or plumbing. Core Work Activities Managing Engineering Operations and Budgets Manages the physical plant, including HVAC, plumbing, water treatment, and electrical systems. Ensures regulatory compliance and safety standards. Monitors and recommends methods for energy conservation and cost-effective operations. Develops and manages service contracts and distributes preventive maintenance tasks. Supervises maintenance of all facility areas including public spaces and guest areas. Develops and executes a long-term preventive maintenance and asset protection plan. Oversees renovation and construction projects; manages bidding and contractor supervision. Coordinates with external authorities and maintains positive vendor relationships. Ensures the emergency/fire response team is fully trained and equipped. Conducts regular property and room inspections for upkeep and guest satisfaction. Plans and recommends additional services like painting, repairs, and replacements. Manages procurement and inventory of equipment and parts. Maintaining Property Standards Ensures that all licenses and certifications are current. Maintains fire safety systems including sprinklers and alarms. Ensuring Exceptional Customer Service Demonstrates leadership in guest hospitality and service excellence. Reviews guest feedback and satisfaction reports to identify improvements. Works with leadership teams to implement corrective measures for continuous improvement. Strives for improved service performance and guest experience.
Responsible for the installation, maintenance, and preventive care of tools, appliances, and equipment. Recommends replacements, calibrates instruments, maintains inventory, and supports emergency preparedness. Assists in responding to guest repair requests and leads the engineering team in daily operations. Education and Experience High school diploma or GED Minimum 3 years of experience in engineering, maintenance, or a related field Technical training in HVAC-R, electrical, or plumbing required Core Work Activities Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and coaching employees. Follow all company safety and security policies; report issues, accidents, or injuries; and complete all required safety training and certifications. Ensure clean and professional personal appearance and uphold confidentiality of proprietary information. Greet and assist guests per company standards, including individuals with disabilities. Develop and maintain strong working relationships with team members to achieve shared goals. Ensure adherence to quality standards and recommend/implement process improvements for efficiency, safety, and cost-savings. Communicate professionally with colleagues and stakeholders. Inspect tools, machines, and equipment regularly. Physically capable of bending, lifting (up to 50 pounds), twisting, pulling, and moving equipment as needed. Stand, walk, or sit for extended periods and move through stairs or service ramps. Complete life safety procedures, including fire pump and generator testing and sprinkler/alarm system inspections. Assist in developing disaster response protocols and fulfill guest maintenance requests efficiently. Perform other reasonable job duties as assigned by Supervisors.
Assists the propertys Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brands service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. Education and Experience High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Core Work Activities Maximizing Revenue & Managing Profitability Solicits/books local catering business and develops group business. Assists in completing and distributing catering sales revenue and operation budgets and revenue forecasting. Tracks booking goals on a weekly basis and compiles incentive reports for distribution to catering leaders. Ensures booking guidelines are followed and catering leaders are maximizing space and revenue. Supports management team in creating and implementing a catering sales/marketing plan addressing revenue, customers, and market. Managing Sales Activities Assists with selling, implementation and follow-through of catering promotions. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services. Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks. Ensures catering leaders are generating lost business reports. Manages the catering sales efforts for the property including local and group/catering business. Distributes catering and group contracts before group arrival. Understands competitor offerings and effectively sells against them. Providing Exceptional Customer Service Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations, and other property departments to ensure guest satisfaction. Supports companys customer service standards and propertys brand standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending appropriate features and services to exceed their expectations and build loyalty. Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business and concerns, to offer better solutions both prior to and during the event.
Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests. Education and Experience High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. Core Work Activities Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.
Assists in the day-to-day operations of accounts receivables, ensuring that invoices being sent out are correct and dispersed in a timely manner. Follows up on any delinquent accounts. Researches and decides upon credit authorization for incoming customers. Education and Experience 4-year bachelor's degree in Finance and Accounting or related major; no work experience required. Core Work Activities Assisting in Managing Work, Projects, and Policies Generates and provides accurate and timely results in the form of reports, presentations, etc. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Completes accounts receivable period end closing functions and procedures; credit and period end reporting. Upholds the policies and procedures outlined in the credit policy. Interacts with sales and catering staff for timely credit decisions on incoming customers. Demonstrating and Applying Accounting Knowledge to Credit Management Issues Demonstrates knowledge of job-relevant issues, products, systems, and processes. Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Keeps up-to-date technically and applying new knowledge to your job. Stays knowledgeable of accounts receivable system. Maintaining Finance and Accounting Goals Submits reports in a timely manner, ensuring delivery deadlines. Ensures profits and losses are documented accurately. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Ensures property billings are sent error free and in a timely manner. Monitors receivables for timely collections and follows up with appropriate collection correspondence. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Maintains positive working relations with SSC, customers and department managers.
Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues. Education and Experience High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. Core Work Activities Managing Engineering Operations and Budgets Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems. Ensures regulatory compliance to facility regulations and safety standards. Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations. Develops specifications and requirements for service contracts and administers such contracts to support building needs. Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion. Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities. Develops a long term plan for preventative maintenance and asset protection and oversees execution of plan. Develops project plans in accordance with renovation or new construction needs. Contacts contractors for bids and supervises construction to ensure timely completion of projects within budgetary guidelines. Builds positive relationships with external customers such as city building/zoning departments, fire prevention bureau and vendors. Ensures fire crew has complete understanding of all procedures, equipment and alarms. Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition. Conducts guest room and common area inspection to ensure guest satisfaction. Inspects and evaluates the physical condition of facilities in order to determine the type of work required. Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. Selects and orders new equipment, supplies, and furnishings. Manages parts and equipment inventory. Maintaining Property Standards Ensures building and equipment licenses and certifications are current. Maintains property life safety systems (fire-fighting equipment, sprinkler systems and alarm systems). Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction. Strives to improve service performance.