Chakolas Pavilion Convention Center

Operations Manager The Operations Manager oversees all aspects of operations to ensure flawless execution of events, exceptional guest service, and operational excellence. This position is responsible for the leadership, training, and performance of the banquet team, working closely with Sales & Events, Culinary, and other departments to deliver a luxury-level experience for all meetings, weddings, galas, and private events hosted in the hotel. What you will be doing: Oversee the daily operations of all banquet functions, including setup, service, and breakdown. Ensure all events are executed according to guest expectations, hotel standards, and event specifications. Collaborate with Culinary and Event Services to ensure seamless communication and coordination. Recruit, train, and manage the team, including supervisors, captains, servers, and setup staff, as well as casual workers. Lead pre-event briefings to ensure team readiness and clarity on event objectives. Foster a culture of excellence, professionalism, and continuous improvement. Act as the primary point of contact during events to address client needs, resolve issues, and ensure satisfaction. Anticipate and exceed guest expectations through attention to detail and proactive service. Gather post-event feedback to assess satisfaction and identify areas for improvement. Ensure accurate billing and proper handling of gratuities and service charges. Maintain five-star service standards aligned with luxury hospitality guidelines. Ensure health and safety regulations, sanitation standards, and emergency procedures are followed at all times. Conduct regular inspections of banquet spaces to maintain cleanliness, functionality, and visual appeal. Maintain detailed records for event setups, staffing, guest preferences, and operational checklists. Coordinate with Sales & Events team to conduct site inspections and pre-event meetings with clients. Contribute to the development of banquet menus, service protocols, and operational SOPs. Your experience and skills include: Bachelor’s Degree in Hospitality Management or related field preferred. Minimum 3–5 years in a banquet management role, preferably in a five-star hotel or luxury event venue. Exceptional leadership and team management skills Strong organizational and multitasking abilities Proficient in event management systems High attention to detail with a service-oriented mindset Excellent communication and interpersonal skills Fluency in English; additional languages are a plus. Flexible schedule, including evenings, weekends, and holidays. . Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person

A Banquet Sales Executive is responsible for generating revenue for a hotel or venue by selling banquet services, including event planning, catering, and room rentals. They focus on identifying and converting leads into sales, developing client relationships, and ensuring seamless event execution. Key responsibilities include creating sales proposals, delivering presentations, conducting site visits, and coordinating with the banquet operations team. Here's a more detailed breakdown of the role:Key Responsibilities: Lead Generation and Conversion: Identifying potential clients and converting them into sales through various channels, including networking, cold calling, and online marketing. Client Relationship Management: Building and maintaining strong relationships with clients to understand their event needs and ensure their satisfaction. Sales Proposal and Contract Preparation: Creating and presenting compelling sales proposals and contracts that outline event details and pricing. Event Planning and Coordination: Working with clients to plan and execute events, including coordinating with vendors, managing event budgets, and ensuring a smooth event flow. Site Visits and Presentations: Conducting site visits and providing clients with tours of banquet facilities, showcasing the venue's capabilities and amenities. Reporting and Analysis: Preparing regular reports on sales activities, revenue generation, and event performance to track progress and identify areas for improvement. Meeting Sales Targets: Achieving and exceeding individual and team sales targets to contribute to the overall revenue goals of the hotel or venue. Staying Updated on Industry Trends: Keeping abreast of industry trends and competitor offerings to ensure that the venue remains competitive. Skills and Qualifications: Strong communication and interpersonal skills Excellent sales and negotiation skills Ability to build and maintain client relationships Knowledge of event planning and management Familiarity with catering and banqueting operations Ability to work under pressure and meet deadlines Proficiency in Microsoft Office and related software Bachelor's degree or relevant experience. Some experience in sales, hospitality, or event management is often preferred. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person

Job Description: Ensure the security, safety and well-being of all personnel, visitors and the premises Provide excellent customer service Adhere to all company service and operating standards Remain in compliance with local, state and federal regulations Immediately respond to emergencies to provide necessary assistance to employees and customers Protect the company’s assets relative to theft, assault, fire and other safety issues Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations. Requirements: 18+ years of age Diploma required Capable of following complex instructions Strong interpersonal skills Willingness to participate in the company’s screening process, including drug screen and background investigation Knowledge of security operations and procedures Job Types: Full-time, Permanent Pay: ₹24,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person

Job Description: Ensure the security, safety and well-being of all personnel, visitors and the premises Provide excellent customer service Adhere to all company service and operating standards Remain in compliance with local, state and federal regulations Immediately respond to emergencies to provide necessary assistance to employees and customers Protect the company’s assets relative to theft, assault, fire and other safety issues Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations. Requirements: 18+ years of age Diploma required Capable of following complex instructions Strong interpersonal skills Willingness to participate in the company’s screening process, including drug screen and background investigation Knowledge of security operations and procedures Job Types: Full-time, Permanent Pay: ₹24,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person