Certified Diagnostic Expert

• Should monitor and check whether all VINs reported are scanned for any pending RRT's.

• Understand the customer concern / Customer voice clearly and jointly discuss with JC to allocate to Technician / Diagnostic Technician (If required).

• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.

• Handles all customer complaints within 24 hours, informing other managers as appropriate.

• Monitor that RO details are being verified by the technicians before commencing the repair work.

• Make proper use of dealer connect and also explain the Technician / Diagnostic Technician the usage of the same.

• Responsible for Following and Completion of WBTs of persons having SID’s in the office.

• Should raise e-ticket of any vehicle reported for technical concern in the next 2 hours with complete investigation report.

• Communicate & coordinate with the warranty administrator for warranty related approvals received to help submit the warranty claims on time.

• Make sure the technicians follow relevant bulletins and also explain the same to workshop team and ensure tool audit of workshop.

• Make sure that proper tools are being used by the workshop team during repair.

• Should focus on improving the technical capability & their problem-solving approach.

• Mapping Skill Matrix for Technicians & plan for next level trainings

• Make proper case study (one per week) and explain the Technician / Diagnostic Technician the approach of repair, DO’s and DON’Ts (In-house Training).

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: Remote