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Centre Manager - Microfinance

Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

3 - 7 Lacs

srikakulam india

Posted:19 hours ago| Platform:

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Skills Required

sales objection & grievance handling customer identification & acquisition tech orientation collection people development target delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Centre Manager - Microfinance
Job Purpose
Responsible for Sales & Collection for Microfinance JLG Customers, as per the laid out policies of the company. Ensure qualitative Microfinance sourcing by conducting village surveys, CGT, house verification, and income assessment. Ensure collections and recoveries are done as per the Group/Centre meeting schedule. Maintain healthy customer relationships on ground in the location. Duties and Responsibilities

Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG product offerings to all who attend prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect all information needed for sourcing; perform data entry/upload and/or validate documents on LOS; follow the entire sourcing process as defined in SOP.

Coordinate with Branch Manager for required approvals and Credit Ops Officer at branch for disbursements as per process.

Plan Centre Meetings of customers, notify customers in advance of the schedule, ensure 100% participation of borrowers in the centre meetings, resolve customer queries, and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections are done from customers as per scheduled centre meeting days; ensure 100% deposition of recovery done in defined points of disposition as per SOP.

Carry out end-use monitoring of loans as per the process.

Maintain healthy and cordial relationships with all potential and existing borrowers; ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.

Create a daily report of tasks planned and executed and submit to Branch Manager.

Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.

Ensure critical parameters like lead to login are executed as per matrix.

Maintain Centre meeting discipline, follow SOPs, and code of conduct.

Required Qualifications and Experience

Graduation/Undergraduate

1–2 years of experience in Microfinance JLG business

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Centre Manager - Microfinance