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Bajaj Finance
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Centre Manager - Microfinance

Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

3 - 7 Lacs

azamgarh india

Posted:21 hours ago| Platform:

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Skills Required

sales objection & grievance handling customer identification & acquisition tech orientation collection people development target delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Centre Manager - Microfinance
Job Purpose
Responsible for conducting sales and collection activities for Microfinance JLG customers as per the company's policies. Ensure qualitative microfinance sourcing by conducting village surveys, CGT, house verification, and income assessment. Ensure collections and recoveries are completed according to the Group/Centre meeting schedule. Maintain healthy customer relationships on the ground in the assigned location. Duties and Responsibilities

Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG product offerings to all attendees at prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect all necessary information for sourcing, data entry/upload, and/or validate documents on LOS; follow the entire sourcing process as defined in SOP.

Coordinate with the Branch Manager for required approvals and with the Credit Operations Officer at the branch for disbursements as per process.

Plan centre meetings for customers and notify them in advance of the schedule; ensure 100% participation of borrowers in meetings. Resolve customer queries and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections are made from customers as per scheduled centre meeting days; ensure 100% deposition of recovery at defined disposition points as per SOP.

Carry out end-use monitoring of loans as per process.

Maintain healthy and cordial relationships with all potential and existing borrowers; ensure 100% compliance and good conduct with all SOPs and practices as defined in the branch operating model.

Create a daily report of planned and executed tasks and submit it to the Branch Manager.

Ensure recovery disposition reconciliation is done with the Credit and Operations Officer as per schedule.

Ensure critical parameters like lead to login are executed as per matrix.

Maintain discipline in centre meetings and adhere to SOPs and code of conduct.

Required Qualifications and Experience

Graduation or Undergraduate degree

1-2 years of experience in Microfinance JLG business

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Centre Manager - Microfinance