Centre Coordinator + Sr Caller

1. Lead Management & Calling

• Handle all inbound and outbound leads (calls, WhatsApp, website, social media).
• Provide detailed information about makeup courses, certifications, batches, fees, and offers.
• Convert enquiries into admissions through effective counselling and follow-ups.
• Maintain and update lead data in CRM / enquiry register.
• Perform daily follow-up calls for pending and walk-in enquiries.
• Achieve monthly admission and revenue targets.

2. Student Counselling & Admissions

• Counsel students regarding course selection based on interest and career goals.
• Explain course curriculum, duration, faculty, kits, certification, and placement support.
• Assist in admission process, form filling, document collection, and fee coordination.
• Coordinate with management for discount approvals (if applicable).

3. Centre Coordination

• Ensure smooth day-to-day operations of the makeup academy.
• Coordinate class schedules, batch planning, and student attendance.
• Act as a single point of contact between students, trainers, and management.
• Manage walk-in enquiries and ensure a professional front-desk experience.
• Handle student queries, concerns, and basic grievance resolution.

4. Batch & Trainer Coordination

• Coordinate with makeup trainers regarding:
• Class timings
• Practical sessions
• Demo schedules
• Inform students about batch changes, holidays, or special workshops.
• Ensure classrooms, makeup stations, and kits are ready before sessions.

5. Fee Collection & Records

• Coordinate fee collection as per academy policy.
• Generate and maintain fee receipts and payment records.
• Follow up for pending or installment payments.
• Maintain proper student admission and payment files.

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person