Posted:1 week ago|
Platform:
On-site
Service Management, Tracking & Execution: ➢ Responsible for End to End Service Delivery for the portfolio ➢ Devise corrective and preventive actions for any service level breaches, near misses, and customer escalations ➢ Manage defined processes and risks with respect to organization and customer ➢ Coordinate with onsite ad offshore teams as necessary during project delivery ➢ Ensure service performance of the portfolio through defined metrics and KPI’s ➢ Participate in PMR and Service performance review meeting and ensure availability of all relevant performance data ➢ Ensure the status reports and dashboards are sent to the customer for the project at the agreed intervals. ➢ Prepare process excellence and resolving all customer requests, issues/ escalations in a timely manner
Desired Candidate Profile
Tata Consultancy Services
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
mumbai, maharashtra
Experience: Not specified
Salary: Not disclosed
indore, gurugram, mumbai (all areas)
10.0 - 20.0 Lacs P.A.
mumbai, maharashtra
Experience: Not specified
Salary: Not disclosed
