CBS IT - ERP Manager

Job Summary

The Senior ERP Developer is responsible for making development modifications to the firms Oracle Cloud ERP system. In this role, the ERP Developer II is charged with analyzing internal user needs to accurately design, construct, and maintain the Oracle Cloud ERP system to meet the individual needs of the user.

• Administers the day-to-day functions of the Oracle Cloud ERP system
• Designs new and modifies existing modules/components based on requirements
• Provides Level IV support for Oracle Cloud ERP system issues and questions
• Provides Level IV support for specific applications, as needed
• Facilitates meetings to discuss project requirements, as needed
• Coaches Application Support team members on best practices and steps for developing sound support and coding decisions
• Devises strategic solutions to resolve issues while keeping the system operational
• Partners with other members of the Applications Services team, as well as other resources within National IT, Human Resources and/or Finance to resolve issues
• Consults with other Application Services team members to analysis diverse issues
• Manages multiple projects and/or tasks simultaneously
• Partners with ERP Developers to find a timely resolution to complex issues and escalates critical issues to management by developing and implementing strategies as appropriate
• Consults ERP Manager and ERP Support Team regarding advance support needs due to highly complex issues within a hosted environment
• Provides accurate estimates related to project workload and deadlines
• Participates in weekly support meetings with hosting provider
• Participates in design meetings as appropriate
• Serves as the Secondary Support person for after-hours support, as needed
• Other duties as required

Supervisory Responsibilities:

• Responsible for the development, performance, review, delivery, and maintenance of application/software.
• Adhere to the timelines agreed and provide timely updates about the state of the project.
• Maintain responsibility for performing best practice guidelines in compliance with application standards.
• Contribute to training and development of the team.
• Utilize systems to manage the application/ software functions, analysis, and documentation.
• Direct the development of plans for application/ software development and maintenance.
• Appraise and manage performance, development, coaching and general support of all team members.
• Delegate authority and responsibility to team with supervision, accountability, and review.
• Good decision-making abilities at the right time
• Previous experience managing similar type of projects.

Education:

• Bachelors or masters degree in Computer Science, Information Systems or equivalent field required

Experience:

• Nine (9) or more years of experience with enhancements and support of Oracle Cloud ERP or similar ERP modules required
• A minimum of Five (5) years of experience with support of cloud based (SASS) ERP applications required
• Nine (9) or more years of experience of application development/customization using SQL, any procedural language and reporting tools
• BI Publisher or similar reporting tool and web services using REST or SOAP
• Prior experience working with Oracle Integration Cloud, VBCS, BI Publisher and FBDI preferred
• Prior experience working with integration technologies using SOA, REST and SOAP preferred
• Intermediate level understanding of Oracle Cloud ERP and HCM business processes and underlying Tables and View Objects

License/Certifications:

• Basic certification in OCI or AWS or Azure preferred

Software:

• Experience with the following products, required:
  • OIC, VBCS
  • BI Publisher
  • HCM Data Extracts, Fast Formulas, PL/SQL
  • SQL, PL/SQL

• Experience with the following products, preferred:
• DevOps
• Java Script, React, Node.js

Other Knowledge, Skills & Abilities:

• Strong oral and written communication skills
• Excellent interpersonal and customer relationship skills
• Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details.
• Capable of successfully multi-task while working independently or within a group environment
• Ability to rely on extensive experience and judgment to plan and accomplish goals.
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Capacity to communicate and interact with all levels of employees and management.
• Ability to interact and build relationships and consensus among people.
• Advanced knowledge of database optimization efforts such as hint, statistics, and other related experience, preferred.
• Capacity to consistently produce clean coding and adhere to appropriate documentation standards.