Category Analyst- Payments growth

The role offers an opportunity to work on operations and growth-related tasks and initiatives for the Online Business. You should possess the ability to collaborate with multiple cross-functional stakeholders. Your responsibilities will include handling day-to-day business operations and coordination with both external and internal stakeholders across various industry segments. You will be accountable for managing monitoring, business reporting, and any ad hoc reporting required from time to time. Proficient knowledge of Excel/Google Sheets is a must. You should be strongly focused on execution, proactive, and have a go-getter attitude. A merchant-first approach is essential. You will be coordinating with various stakeholders to handle escalations on a daily basis to ensure prompt resolution for merchants and provide the best merchant experience. Addressing internal queries, data requirements, and escalations regarding category transactions will also be part of your role. You will provide data analytics support and trendline reasoning by monitoring and extracting relevant data points and MIS from analytics dashboards for further actioning. Transaction analysis, MCC mapping, business, and product health analysis will also be part of your responsibilities. You will work closely with internal teams to set up offers and promotions. Collaboration with internal and external business and technical teams to spearhead integrations and go-live will also be crucial. Ensuring timely account launches by overseeing the process and acting as a bridge between merchants" operations/accounts teams and internal stakeholders will be part of your role. Identifying areas of operations that require automation and coordinating with stakeholders for implementation of the same is essential. You should possess a driver personality, constantly striving for clarity and delivery while promoting collaboration. The ability to execute multiple activities seamlessly, strong communication and negotiation skills, stakeholder management skills, and the ability to handle ambiguity in a fast-paced, target-focused environment are important. Advanced knowledge of Excel/Google Sheets is required. The preferred qualifications include a Graduate/MBA from a tier 1 or tier 2 college. PhonePe offers a range of full-time employee benefits including insurance benefits (medical, critical illness, accidental, life), wellness programs, parental support, mobility benefits, retirement benefits, and other benefits such as higher education assistance, car lease, and salary advance policy.,