Sales Head would be expected to shape the future of a contact centre operation, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Web/Live Chat, Video, Social, Correspondence. This role will lead Team Leaders. Manager will ensure that customers receive a friendly, professional and consistently high quality service helping to resolve various queries, close any sales enquiries and get it right the first time. Some of the Duties and Responsibilities will include: Reporting to the Director and planning and forecasting team. Manage the day to day performance of the Sales Team Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget. Set the strategy for the development of the Sales Call Centre, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service. Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues. Be responsible for the end to end customer contact processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints. Responsible for the recruitment, training, induction and coaching strategy across the contact centres Work closely with HR, L&D and Training delivery teams. Taking responsibility for the ongoing development of all levels of contact centre colleagues. Reviewing and defining clearly all contact centre roles, any required shift and candidate profiles required across the contact centre operation Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered. Applying best practices, developing continuous improvement plans and making recommendations based upon the employee and customer insight. Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony and CRM to create a cost effective operation consistently achieving the high service levels. Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience. Deliver cost efficiencies and increase in Customer Satisfaction Scores. Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions. Conducting the Call Audits Ensuring that Sales Targets are achieved Planning the Roaster for the Sales Team Required Skills: Proven experience of leading a service driven contact centre operation with experience of managing an operation through periods of significant growth or change. Excellent communication and leadership skills to lead and motivate a growing and changing service operation The ability to engage with directors and managers at all levels across the wider business to achieve goals and objectives Days of Working : Monday to Friday & Alternate Saturdays (10 :00 A.M. to 7:00 P.M.) Excellent English communication skills with excellent experience in Sales. Job Location : Gurgaon Experience : 6 to 12 years You may send CV on hr.india@casita.com
We have an opportunity for the Sales Department with us. Looking for excellent communication skills and immediate joiners only. Designation : Sales Associate Days of Working : Monday to Friday & Alternate Saturdays (10 :00 A.M. to 7:00 P.M.) Job Location : Gurgaon Please visit our website on www.casita.com , Instagram & LinkedIn Acting as communication between Agents Team, Sales Team, Marketing Team, Supply Partner Team for accurate and timely reconciliations of clients. JD : a. Communicating effectively and efficiently via emails, phone, messages with the clients. - Maintaining high levels of client satisfaction. b. Timely and accurate processing of all leads coming on our platform c. Identifying common client challenges, supply partner challenges, and actively suggesting solutions. - Ensuring Casita's website is accurate and updated for all properties. d. Managing all customer records accurately - Ensuring effective relationship management with all suppliers & respective teams. e. Attending relevant events and conferences to further our brand and develop relationships with current and potential suppliers. f. Partnering closely with other cross-functional teams to translate business needs and product requirements into solutions. g. Performing competitor research and analysis - services, offers, properties, markets, etc. h. Testing Casita and other Competitor sites with mystery shopping to benchmark offers and service levels. i. Assisting the Supply Team by sourcing contact data for relevant operators/letting agents/landlords, etc. j. Maintaining a record of all Supply Level data - contract validation, supply availability, market supply, etc. k. Coordinating data and reports for Supply Team and Company meetings. l. Assisting with annual reports to present to partners with performance analysis and recommendations.
Head of Digital Marketing Must have 10-15 years experience Must have been a digital marketing head of a online marketing company The company should have at least 500,000 organic unique visitors a month Digital Marketing Manager to develop, implement, track and optimize our digital marketing campaigns across all digital channels. Candidate should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. Digital marketing managers will work with the marketing team, supporting teams (such as programmers), and vendors to launch campaigns on time and on budget. Responsibilities Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns Design, build and maintain our social media presence Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) Identify trends and insights, and optimize spend and performance based on the insights Brainstorm new and creative growth strategies Plan, execute, and measure experiments and conversion tests Collaborate with internal teams to create landing pages and optimize user experience Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Instrument conversion points and optimize user funnels Collaborate with agencies and other vendor partners Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate Requirements BS/MS degree in marketing or a related field Proven working experience in digital marketing Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate Experience in optimizing landing pages and user funnels Experience with A/B and multivariate experiments Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends) Working knowledge of ad serving tools (e.g., DART, Atlas) Experience in setting up and optimizing Google Adwords campaigns Working knowledge of HTML, CSS, and JavaScript development and constraints Strong analytical skills and data-driven thinking Up-to-date with the latest trends and best practices in online marketing and measurement
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