Tele Sales Executive- Home Loan Upstream Business Consultants LLP

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Tele Caller at our esteemed organization, your primary responsibility will be to generate sales leads for Home loans, LAP, Balance Transfer & Top up. This will involve receiving domain training, monitoring calls, and providing customers with guidance on selecting the right banking products. Another crucial aspect of your role will involve preparing Mortgage files before submission to the respective banks. This will entail coordinating documents with RMs, reviewing them for completeness against a checklist, and submitting them to the relevant bank for logins. You will be tasked with coordinating with all banking RMs for logins, legal and technical initiation, conducting personal discussions with bankers, addressing post-login queries from the credit and underwriting team, and ensuring timely disbursements. Additionally, you will assign new leads from the telecalling team to the Loan Bazaar RMs after consulting with the business head for bank selection and arranging client meetings. It will be part of your responsibilities to update daily MIS for case monitoring and progress, and lead daily review calls with business heads and RMs to ensure strong follow-ups with clients or bankers. This position is based in Goregaon, Mumbai, Maharashtra, and requires a minimum of 3 to 4 years of experience from DSA or NBFC. The job type is full-time. Benefits include health insurance, and the work schedule is during the day. Proficiency in Hindi and English is preferred, and the work location is in person.,

Posted 3 days ago

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Direct to Consumer - Bengaluru- Call Monitoring - Risk Governance Goldman Sachs

4.0 - 8.0 years

0 Lacs

karnataka

On-site

You will be responsible for being an expert on policies and procedures for all lines of business you support. Your role will involve conducting internal quality and compliance audits on phone calls and case work completed by operations teams. You are expected to provide coaching and feedback in a professional and helpful manner to help improve the performance of those you evaluate. Furthermore, you will collect and analyze data from each audit/monitor activity and assist operations teams with the development and implementation of appropriate corrective action plans, training tips, and team communication to enhance overall quality results. It will also be part of your responsibilities to conduct/participate in calibration sessions to ensure consistent scoring across team members and lead meetings with management and other stakeholders. Your duties will also include evaluating findings and making appropriate recommendations to the operations and training departments for training improvements. Basic Qualifications: Internal Candidates: - Tenure of at least 12 months in role - Demonstrated history of consistently above-average call metrics including ACW, AHT, adherence, calls per day, and quality & compliance scores - Ability to self-manage and motivate - Resiliency and adaptability to lead through various business changes - Ability to quickly build knowledge of policies and procedures - Ability to positively impact team culture and effectiveness - Ability to provide coaching and feedback in a clear and constructive manner - Ability to manage multiple projects at one time and meet stringent deadlines - Basic Microsoft Office skills External Candidates: - At least 3.5 years of experience in call and case monitoring - Ability to manage multiple projects at one time and meet stringent deadlines - Knowledge in current banking regulations, policies, and procedures - Ability to self-manage and motivate - Resiliency and adaptability to lead through various business changes - Ability to quickly build knowledge of policies and procedures - Ability to positively impact team culture and effectiveness - Experience in providing coaching and feedback in a clear and constructive manner within a 1:1 setting - Intermediate Excel knowledge Goldman Sachs is committed to fostering and advancing diversity and inclusion in the workplace by providing numerous opportunities for professional and personal growth. The firm offers training and development opportunities, firmwide networks, benefits, wellness and personal finance offerings, and mindfulness programs to support the growth of every individual within the organization. You can learn more about the culture, benefits, and people at GS.com/careers. Goldman Sachs is dedicated to providing reasonable accommodations for candidates with special needs or disabilities during the recruiting process. To learn more about the accommodations, visit: https://www.goldmansachs.com/careers/footer/disability-statement.html.,

Posted 3 days ago

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