Carnival Corporation SWDIn-13-AMS - 0225812

• Experience in troubleshooting issues related to Intune Modern Management, Microsoft Endpoint Management, MAM & MAM-WE.
• Proficient in SCCM administration: application packaging and deployment, patch management, OS deployment (OSD), task sequences, and reporting.
• Manage and monitor SCCM infrastructure, including Distribution Points, Management Points, and Software Update Points.
• Knowledge in handling Intune MDM console and proactively monitoring device compliance, OS versions, and policy enforcement.
• Basic knowledge of cloud, Azure, and Active Directory.
• Knowledge of Intune compliance policies, configuration profiles, app protection policies, and device restrictions.
• Troubleshoot Android and iOS device issues in Intune.
• Experience with Windows Autopilot, update rings, SCEP, PKCS.
• Deliver technical support for Windows Management and SCCM client health.
• Troubleshooting WSUS, Intune, Active Directory, and SCCM-related issues.
• Good knowledge of Windows OS, DEP, APNS, VPP.
• Support Android, iOS, and Windows devices in Intune and SCCM.
• Working experience with MS Office, SharePoint, and Exchange.
• Understanding of networking concepts - DNS, DHCP, TCP/IP, Subnetting, IPv4/IPv6.
• Basic debugging and scripting skills.
• Strong communication and documentation skills.

Desired Skills and Qualifications

• 4 years of overall IT experience with at least 2 years in SCCM and Intune.
• Experience with Microsoft Endpoint Manager (Intune + SCCM).
• Familiarity with ticketing tools like SNOW, Remedy, or HPSM.
• Basic knowledge of Cloud, MS Azure, and O365 Licensing.
• Understanding of Conditional Access Policies and compliance frameworks.
• PowerShell scripting for automation and reporting.

Nice to Have Skills

• Experience with Microsoft Defender, Credential Guard, and Application Guard.
• Experience in Privileged Identity Management.
• Experience in application signing and provisioning for iOS, Android, and Windows.
• Knowledge of Microsoft Power Platform and Power BI.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively in a global team environment.