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2.0 - 6.0 years
12 - 16 Lacs
Chennai
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 2+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 3+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Job function: Bootloader development supporting multiple QC chipsets. Skills/experience: Knowledge of Boot framework Familiarity with parallel-processing concepts such as threads, signals, priorities, semaphores, mutexes, race-conditions, deadlocks, etc. Experience with Qualcomm MSM and AMSS development, ARM architecture and software development C or C++ programming skills Understanding of build systems, linkage, and binary formats (e.g., ELF) Familiarity with Git, Gerrit and/or Perforce Critical thinking and problem solving skills Written and verbal communication skills Ability to function efficiently both independently and in a team environment Self-motivated, perpetual learner with time-management skills 3-5 years Software Engineering or related work experience. 3-5 years of experience with Programming Language such as C, C++, Java, Python, etc. Responsibilities: Develop and Support Boot loader for multiple QC chipsets Support various feature development and validations in pre-silicon and post-silicon environment Work on enhancements in Boot to achieve better performance/portability/Sustainability across chipsets. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 1 month ago
2.0 - 6.0 years
10 - 15 Lacs
Hyderabad
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Strong programming skills and proficiency in C programming. Very good exposure to Embedded systems & Real Time Operating systems concepts. Experience in Device driver programming, hw and soc enablement, HW interfaces like I2c, SPINOR, sensors etc. Experience in using debugging tools like Lauterbach and Trace tools. Ability to analyze, triage and debug complex system level problems and issues. Good Problem solving & analysis skills; Good communication and enthusiasm to learn. Ability to learn and work together in a team. Must be a Team player. Independently own the tasks and drive to closure very strong enthusiasm and eagerness to learn new things B.E/B.tech or M.E/M.S/M.tech (Preferred ECE) Should independently work on deliverables Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 1 month ago
1.0 - 4.0 years
12 - 17 Lacs
Hyderabad
Work from Office
Job Area: Engineering Group, Engineering Group > Software Applications Engineering General Summary: : We are seeking a highly skilled and experienced Embedded Systems Engineer to join our dynamic team. The ideal candidate will have a strong background in BSP, and device driver programming, with at least 5 years of hands-on experience. Experience in safeRTOS or FreeRTOS, AutoSAR will be a plus point. Job Overview Minimum 3 years of experience in BSP, and device driver programming. Debug and troubleshoot complex system issues. Communicate effectively with customers and internal stakeholders. Embedded concepts on the ARM platform (SoC), including RTOS Hands on experience of BSP and driver development on any RTOS. Detailed understanding of SoC hardware blocks - Clocks Controllers, DCC, GPIO, Interrupt Controllers (GIC), Peripherals (SPI/I2C/PCIE/CAN/Ethernet/USB/UFS), power management Embedded C, embedded architecture, and assembly instruction sets Exposure to one or more of below technology areas is a plus:- Multiprocessor Architecture, ARM processors, caching, interrupts, etc., Virtualization technologies across CPU and MM hardware accelerators Hands on Experience in Autosar software architecture and development Proficient in C programming. Understand the customer requirement, debugging issues on the customer platform. Familiarity with JTAG debugging tools. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Applications Engineering, Software Development experience, or related work experience.ORMaster's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc. 1+ year of any combination of academic and/or work experience with debugging techniques. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 1 month ago
5.0 - 10.0 years
1 - 4 Lacs
Chennai, Tiruchirapalli
Work from Office
Job Title:SFMC Developer Experience5-10 Years Location:Chennai, Trichy (Hybrid) : We are looking for a Salesforce Marketing Cloud (SFMC) Engagement Developer to join our dynamic team. The ideal candidate will have expertise in configuring, developing, and implementing solutions within SFMC, with a strong focus on Journey Builder, Automation Studio, Email Studio, and AMPscript. The role requires a deep understanding of customer segmentation, personalization, and multi-channel campaign execution to enhance engagement and drive business growth. Key Responsibilities: Develop and implement personalized, automated customer journeys using Journey Builder and Automation Studio. Design and optimize email templates using AMPscript, HTML, and CSS for dynamic content personalization. Work with Marketing Cloud APIs to integrate external data sources and enable seamless data synchronization. Leverage Data Extensions, SQL, and Contact Builder to manage and segment audiences efficiently. Collaborate with marketing, data, and business teams to translate requirements into SFMC solutions. Implement triggered sends, transactional messaging, and audience targeting to improve engagement. Monitor campaign performance, troubleshoot issues, and optimize workflows for efficiency. Ensure compliance with email marketing best practices, CAN-SPAM, and GDPR regulations. Required Skills & Qualifications: 5+ years of hands-on experience in Salesforce Marketing Cloud (SFMC) development. Proficiency in Journey Builder, Automation Studio, Email Studio, and Content Builder. Strong expertise in AMPscript, SQL, and SSJS (Server-Side JavaScript) for dynamic content and automation. Experience with REST and SOAP APIs for integrating SFMC with external systems. Understanding of Data Extensions, Contact Builder, and Audience Segmentation. Experience in multi-channel campaign execution (Email, SMS, Push, Advertising Studio). Ability to analyze marketing data and optimize customer engagement strategies. Strong problem-solving skills with a data-driven approach to campaign improvements. Familiarity with Salesforce CRM, Data Cloud, and Marketing Cloud Intelligence (Datorama) is a plus. Salesforce Marketing Cloud Developer Certification is highly desirable. If you are passionate about data-driven marketing and automation and have the technical skills to deliver personalized customer experiences, we’d love to hear from you!
Posted 1 month ago
3.0 - 7.0 years
13 - 18 Lacs
Bengaluru
Work from Office
Job Details: : Bluetooth System Validation Engineer - Debugs software products through the use of systematic tests to develop, apply, and maintain quality standards for company products. Develops, modifies, and executes software test plans. Analyzes and writes test standards and procedures. Maintains documentation of test results to assist in debugging and modification of software. Analyzes test results to ensure correct functionality, determine root causes of failures and recommends corrective action. Consults with development engineers in resolution of problems. Provides feedback in preparation of technical appraisals of programming languages, systems, and computation software. Qualifications: Qualifications:* Engineering degree in Electronics/Computer Science/Electrical from a reputed college* 3+ years of work experience in a related field.* Hands-on experience in Bluetooth Profile/Stack verification along with PTS* Domain expert in Bluetooth/LE core (HCI and below layers)* Experience with test automation and scripting (Python, Shell, or similar)* Knowledge of networking concepts (TCP/IP, DNS, DHCP, etc.)* Familiarity with different operating systems (Linux, Windows, macOS)* Experience with network protocol analyzers (e.g., Ellisys, Wireshark)* Exposure in WLAN Coex/OEM/IOP tests with BluetoothKey Responsibilities:* Executes Bluetooth validation and testing on hardware and software products, including routers, access points, and client devices.* Execute various Bluetooth performance and stress tests.* Identify, reproduce, and report software and hardware issues related to Bluetooth performance.* Develop and maintain test plans and procedures for validating Bluetooth functionality and interoperability.* Collaborate with cross-functional teams (hardware, firmware, software) to troubleshoot and resolve technical issues.* Analyze and interpret test results, creating detailed bug reports and documentation.* Assist in the development of automated test scripts and tools to improve test efficiency. * Stay up-to-date with the latest Bluetooth standards and incorporate them into testing processes.* Strong analytical skills to troubleshoot and identify issues in complex systems.Soft skills:1. Ability to work independently and collaborate effectively within a cross-functional team.2. Good written and verbal communication skills.3. Quick learning of new technologies4. Stakeholder management Job Type: Experienced Hire Shift: Shift 1 (India) Primary Location: India, Bangalore Additional Locations: Business group: The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to deliver purposeful computing experiences that unlock people's potential - allowing each person use our products to focus, create and connect in ways that matter most to them. As the largest business unit at Intel, CCG is investing more heavily in the PC, ramping its capabilities even more aggressively, and designing the PC experience even more deliberately, including delivering a predictable cadence of leadership products. As a result, we are able to fuel innovation across Intel, providing an important source of IP and scale, as well as help the company deliver on its purpose of enriching the lives of every person on earth. Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Position of Trust N/A Work Model for this Role This role will require an on-site presence. *
Posted 1 month ago
8.0 - 13.0 years
18 - 22 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: About The Role Required: Bachelor's degree in computer engineering/computer science/electrical engineering or equivalent PreferredMaster's degree in computer engineering/computer science/electrical engineering Additional About The Role Qualcomm is building on its core strengths in wireless and compute technologies and is in the middle of the biggest technology revolution in the Automotive space. While Qualcomm has pioneered connected car technologies for over a decade, it is now playing a critical role in the evolution of Automotive Infotainment, Telematics, ADAS/Autonomous Driving & its supporting technologies. We are investing in several bleeding edge technologies such 5G, Cellular V2X, Computer Vision, AI/Deep Learning etc., and are working closely with global Automakers/Tier-1s, standards bodies, consortiums and operators on pushing the boundaries. Qualcomm Automotive Compute Platform Team is looking for senior technical lead who can make difference on many technology forefronts in Automotive space, join our growing multisite engineering organization. Responsibilities will include but not limited toLeading multiple teams' architects, technical leads, compute hardware and software engineers in optimization efforts and driving ASPICE, ASIL Compliance. Defining strategic roadmap and delivering to the vision of best-in-class service capabilities of Qualcomm"™s Automotive Engineering teams. Driving robust processes for requirements specifications, prioritization and solution development that supports a larger Automotive Global team. This includes active management of stakeholder alignment of capabilities, product roadmap and delivery plans. Defining and implementing Automotive use cases, driving system validation methodologies and robust release management processes Minimum Qualification- 20+ Years of Experience in the embedded domain to design, develop and support software solutions on multi-core ARM/CPUs, Strong C/C++ programming skills. Embedded Platforms experience including low-level drivers and firmware, kernel and user-space components. Design and development of software for heterogeneous compute platforms consisting of ARMs, GPUs, DSPs, and specialized hardware accelerators in an embedded SoC systems with J-TAG or ICE debuggers; Experience in real-time SW development for embedded products. Hands on experience in leading medium to large technical teams. Hands on experience of driver development on any RTOS Handson Experience in Autosar software development Detailed understanding SoC hardware blocks - Clocks, PLLs, GPIO, Interrupt Controllers (GIC), Peripherals (SPI/I2C/PCIE/CAN/Ethernet/USB/UFS), power management Experience in Linux kernel architecture, device drivers and memory management. Preferred Qualifications- Motivated self-starter with excellent verbal and written communication skills, demonstrated ability to work with engineers/partners/customers across different geographies. Demonstrated experience working with senior management in a corporate environment. Demonstrated experience in business process streamlining and transformation that includes disciplined approach to digitized services enabling. Hands-on technical lead who is not hesitant to dig into the details where needed to get first-hand knowledge of the issues and play an active and personal role in steering team success. Experience in ISO26262/functional safety is highly recommended. Exposure to one or more of below technology areas is a plus:- Multiprocessor Architecture, ARM processors, caching, interrupts, etc., Virtualization technologies across CPU and MM hardware accelerators Minimum Qualifications: "¢ Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. "¢ 4+ years of work experience with Programming Language such as C, C++, Java, Python, etc.
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Pune
Work from Office
Creating Passion: Your Responsibilities Design and/or modifications of Test Specifications based on software requirements Development, implementation, and execution of manual/automated tests for Crane Control systems on software integration and system levels Analysis of test results and creation of (bug) reports Maintenance and monitoring of build, test, and deployment infrastructure (Jenkins, hardware-in-the-loop test benches) Support of colleagues from Liebherr in Biberach, Germany in the identification and isolation of software issues Contributing Your Strengths: Your Qualifications Bachelor degree in Electronics Engineering / Electronics & Communication Engineering /Computer Engineering/Information Technology or an equivalent qualification Industry exposure of 4-6 years (Mid-level), preferably in Embedded Software Test Area, High affinity for programming, software design and testing Experience with professional software testing, ideally ISTQB foundation level certification Experience in Software or Test development with Python/C/C++ and/or object-oriented languages Knowledge of sensors, drive technology, CAN, Ether CAT and HIL(Hardware-In-Loop) testing is an advantage Experience in the Trace Tronics ECU-TEST SW is good to have Experience in Matlab Plant Modelling would be added advantage Experience with requirements management tools such as PTC Integrity, Polarion or DOORS are an advantage Familiar with CI/CT Tools (Jenkins, Azure DevOps, JIRA) and SVN/Git is an advantage Problem Solving: Ability to work cooperatively through complex issues Structured, solution and analytical approach towards job Target-oriented, independent way of working and teamwork Fluent English spoken and written language skills Have we awoken your interestThen we look forward to receiving your online application If you have any questions, please contact Sonali Samal, One Passion Many Opportunities, The company Liebherr CMCtec India Private Limited in Pune (India) was established in 2008 and started its manufacturing plant in its own facility on Pune Solapur Highway in 2012 The company is responsible for the production of tower cranes and drives, Location Liebherr CMCtec India Private Limited Pune India (IN) Contact Sonali Samal sonali samal@liebherr
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Noida
Work from Office
We Are: At Synopsys, we drive the innovations that shape the way we live and connect Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content Join us to transform the future through continuous technological innovation, You Are: You are a motivated and skilled engineer with 4-10 years of experience in emulation solutions development You bring a strong foundation in programming concepts using C/C++ and an understanding of digital design Your expertise includes HDL languages such as System Verilog and Verilog, and you are familiar with protocols like AXI, AMBA, JTAG, AVB, CAN, and TSN You thrive in collaborative environments and have excellent communication skills Your educational background includes a b-e/ b-tech/ m-tech in Electronic & Communication or Computer Science Engineering You are passionate about developing cutting-edge emulation solutions for semiconductor customers and are eager to engage in both software development and synthesizable RTL development, What Youll Be Doing: Developing emulation solutions for industry-standard protocols such as AXI, AMBA, JTAG, AVB, CAN, and TSN, CHI, Ethernet, PCIe, CXL, UCIe CSI, DSI, DP, UFS, MMC, HDMI, DRAM, Engaging in software development using C/C++ and synthesizable RTL development using Verilog, Verifying emulation solutions to ensure they meet the highest standards of quality and performance, Interacting with customers during the deployment and debugging phases to provide technical support and ensure successful implementation, Collaborating with cross-functional teams to integrate emulation solutions with other Synopsys products and technologies, Continuously improving and optimizing emulation solutions to meet evolving industry needs and standards, The Impact You Will Have: Enhancing the efficiency and performance of semiconductor design processes through advanced emulation solutions, Contributing to the development of high-performance silicon chips and software content that drive technological innovation, Supporting semiconductor customers in overcoming design and verification challenges, leading to successful product launches, Improving the reliability and functionality of emulation solutions, thereby increasing customer satisfaction and trust in Synopsys products, Driving continuous improvement and innovation within the emulation solutions domain, Facilitating seamless integration of emulation solutions with other Synopsys technologies, enhancing overall product offerings, What Youll Need: Strong programming skills in C/C++ and understanding of OOPS concepts, Good understanding of digital design concepts, Knowledge of HDL languages such as System Verilog and Verilog, Experience with scripting languages like Perl or TCL is a plus, Understanding of ARM architecture is an added advantage, Knowledge of UVM and functional verification will be a plus, Who You Are: A team player with excellent communication skills, Detail-oriented and capable of working independently, Adaptable and eager to learn new technologies and methodologies, Proactive in identifying and solving problems, Passionate about delivering high-quality solutions, The Team Youll Be A Part Of: You will be part of a dynamic and innovative team focused on developing state-of-the-art emulation solutions for semiconductor customers The team collaborates closely with other engineering groups within Synopsys to ensure seamless integration and optimal performance of our products We value creativity, continuous learning, and a commitment to excellence, Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs Our total rewards include both monetary and non-monetary offerings Your recruiter will provide more details about the salary range and benefits during the hiring process,
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Noida
Work from Office
We Are: At Synopsys, we drive the innovations that shape the way we live and connect Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content Join us to transform the future through continuous technological innovation, You Are: You are a motivated and skilled engineer with 3-7 years of experience in emulation solutions development You bring a strong foundation in programming concepts using C/C++ and an understanding of digital design Your expertise includes HDL languages such as System Verilog and Verilog, and you are familiar with protocols like AXI, AMBA, JTAG, AVB, CAN, and TSN You thrive in collaborative environments and have excellent communication skills Your educational background includes a b-e, b-tech, or m-tech in Electronic & Communication or Computer Science Engineering You are passionate about developing cutting-edge emulation solutions for semiconductor customers and are eager to engage in both software development and synthesizable RTL development, What Youll Be Doing: Developing emulation solutions for industry-standard protocols such as AXI, AMBA, JTAG, AVB, CAN, and TSN, Engaging in software development using C/C++ and synthesizable RTL development using Verilog, Verifying emulation solutions to ensure they meet the highest standards of quality and performance, Interacting with customers during the deployment and debugging phases to provide technical support and ensure successful implementation, Collaborating with cross-functional teams to integrate emulation solutions with other Synopsys products and technologies, Continuously improving and optimizing emulation solutions to meet evolving industry needs and standards, The Impact You Will Have: Enhancing the efficiency and performance of semiconductor design processes through advanced emulation solutions, Contributing to the development of high-performance silicon chips and software content that drive technological innovation, Supporting semiconductor customers in overcoming design and verification challenges, leading to successful product launches, Improving the reliability and functionality of emulation solutions, thereby increasing customer satisfaction and trust in Synopsys products, Driving continuous improvement and innovation within the emulation solutions domain, Facilitating seamless integration of emulation solutions with other Synopsys technologies, enhancing overall product offerings, What Youll Need: Strong programming skills in C/C++ and understanding of OOPS concepts, Good understanding of digital design concepts, Knowledge of HDL languages such as System Verilog and Verilog, Experience with scripting languages like Perl or TCL is a plus, Understanding of ARM architecture is an added advantage, Knowledge of UVM and functional verification will be a plus, Who You Are: A team player with excellent communication skills, Detail-oriented and capable of working independently, Adaptable and eager to learn new technologies and methodologies, Proactive in identifying and solving problems, Passionate about delivering high-quality solutions, The Team Youll Be A Part Of: You will be part of a dynamic and innovative team focused on developing state-of-the-art emulation solutions for semiconductor customers The team collaborates closely with other engineering groups within Synopsys to ensure seamless integration and optimal performance of our products We value creativity, continuous learning, and a commitment to excellence, Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs Our total rewards include both monetary and non-monetary offerings Your recruiter will provide more details about the salary range and benefits during the hiring process,
Posted 1 month ago
3.0 - 5.0 years
10 - 19 Lacs
Chennai
Work from Office
Sr. Engineer - AS SW Validation Description The Johnson Electric Group is the definite leader in micromotors, motion subsystems and actuators for automotive and industrial applications with expected global revenue of USD 3.4 billion in our current fiscal year. Founded in 1959, Johnson Electric has expanded to be a global force employing over 35,000 people in over 23 countries. We collaborate across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow. Join us and let’s shape the future of Johnson Electric together. We are looking for an Sr. Engineer - AS SW Validation with experience of 4 ~ 8 years, having good exposure to SDLC and ASPICE process, flexible to work on all phases (Requirements – Development -Validation) of the V-cycle to join our organization to support the product deliveries of different Business units in compliance with ASPICE standards Responsibilities Importing the Customer requirements and creating System, Software requirements Creating System and Software Architecture and Detailed design (state machines, flow diagrams...) Create D-FMEA/P-FMEA in compliance with ISO 26262 standards Perform Unit testing and Integration testing Create & automate the test cases for both Software and System testing Create the Test environment for both Software and System testing Create the bidirectional traceability between requirements and test cases Perform reviews on requirements, architecture and test cases Execute the test cases in the Automated test bench Report & track the defects identified during reviews & testing on defect tracking tool Create and manage the Tasks in the Task management tool for each sprint Attend the daily SCRUM meeting and report progress and blocking points to the Lead Engineer Mentor the team on all necessary activities. Document and improve the workflows for all the activities required for ASPICE and ISO 26262 compliance (WHO does WHAT and WHEN). Define detailed Work Instructions on how to perform the activities identified in the workflows (HOW). Take part in ASPICE and ISO 26262 internal and external audits to explain the work performed. Support the Lead Engineer for training BUs to deploy/apply the tools and methodologies required for ASPICE and ISO 26262 compliance. Requirements Qualification : Required Engineering or Science Graduate / Post Graduate in Software / Computer Science / Mechatronics / Electronics with hands on experience in Software + Hardware development of Smart & Direct Actuators System. Software Engineering is preferable. Experience : Minimum 4-8 years work experience in Engineering / Projects at Tier -1 company for automotive industry, preferably from Bosch, Continental, Visteon Knowledge in C / C++ programming for embedded systems - including MISRA-C coding rules. Experience in a domain with safety constraints (Railway, Avionics, Medical, Energy) or with a quality-rated development process (ASPICE, SPICE, CMMI) Good exposure to Protocols like CAN, UDS etc.. Good hands-on experience on CANoe, CANanalyzer and CAPL Scripting. Good exposure on ASPICE & ISO-26262 standards is an added advantage. Exposure on Motor control is a plus Good communication in English is mandatory. Eager to learn and improve. Ability to admit one's own mistakes. Self-motivated and collaborative. Knowledge in Python is a plus. Benefits An exciting and very dynamic work environment. A challenging, independent, and interesting role where you contribute to driving business success. Be part of a highly motivated team with a strong team spirit and an openness for flexible / agile working. A truly international work context with great opportunities of development within the company. Innovative thoughts are always encouraged. Come join our global, inclusive & diverse team Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.
Posted 1 month ago
6 - 10 years
14 - 18 Lacs
Pune
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. ? Do 1. Responsibilities Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. ? 2. Technical Architect Requirements Bachelor’s degree in information technology or computer science. Previous work experience as a technical architect. ? 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 8 years
7 - 11 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: TIS Service Desk. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
8 - 10 years
14 - 19 Lacs
Bengaluru
Work from Office
About The Role Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. ? Do 1. Responsibilities Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. ? 2. Technical Architect Requirements Bachelor’s degree in information technology or computer science. Previous work experience as a technical architect. ? 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. ? Mandatory Skills: SDET. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
8 - 12 years
15 - 20 Lacs
Chennai
Work from Office
About The Role Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. ? Do 1. Responsibilities Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. ? 2. Technical Architect Requirements Bachelor’s degree in information technology or computer science. Previous work experience as a technical architect. ? 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. ? Mandatory Skills: Gen AI Automation Testing. Experience>10 YEARS. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
2 - 6 years
3 - 6 Lacs
Kannur
Work from Office
About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
8 - 10 years
14 - 19 Lacs
Pune
Work from Office
About The Role Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. ? Do 1. Responsibilities Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. ? 2. Technical Architect Requirements Bachelor’s degree in information technology or computer science. Previous work experience as a technical architect. ? 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. ? Mandatory Skills: Fullstack Java Enterprise. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
8 - 12 years
14 - 19 Lacs
Pune
Work from Office
About The Role Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. ? Do 1. Responsibilities Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. ? 2. Technical Architect Requirements Bachelor’s degree in information technology or computer science. Previous work experience as a technical architect. ? 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
3 - 5 years
6 - 10 Lacs
Ahmedabad
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: TIS Service Desk. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
1 - 3 years
4 - 7 Lacs
Ahmedabad
Work from Office
About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
2 - 6 years
3 - 6 Lacs
Hyderabad
Work from Office
About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
8 - 10 years
14 - 19 Lacs
Pune
Work from Office
About The Role Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. ? Do 1. Responsibilities Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. ? 2. Technical Architect Requirements Bachelor’s degree in information technology or computer science. Previous work experience as a technical architect. ? 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. ? Mandatory Skills: Python Application Programming. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 8 years
9 - 13 Lacs
Hyderabad
Work from Office
About The Role Location - Hyderabad/Chennai Band - B3 Must Have - Background Minimum 6+ years hands on expr profile Analytically should be very good. Should be able to solve problem statement efficiently. Ability to learn new things quickly by his own (apart from project work) Strong leadership quality, ability to own and deliver with minimal guidance Experience with continuous integration Well versed with Git, PR & review process Good Communication Skill Must Have - Technical understanding Knowledge of iOS / Swift / Swift UI: Fundamentals, Concurrency, Combine, Auto-layout, Visual Format constraint Knowledge of Universal link, App Clip, iMessage Ext Design principle & architecture in iOS Experience with Accessibility & Voice over Nice to Have Some Javascript knowledge ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
8 - 12 years
15 - 20 Lacs
Bengaluru
Work from Office
About The Role Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. ? Do 1. Responsibilities Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. ? 2. Technical Architect Requirements Bachelor’s degree in information technology or computer science. Previous work experience as a technical architect. ? 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. ? Mandatory Skills: Technical Consulting. Experience>10 YEARS. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 8 years
7 - 11 Lacs
Bengaluru
Work from Office
About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: TIS Service Desk. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
8 - 10 years
14 - 19 Lacs
Bengaluru
Work from Office
About The Role Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. ? Do 1. Responsibilities Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. ? 2. Technical Architect Requirements Bachelor’s degree in information technology or computer science. Previous work experience as a technical architect. ? 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. ? Mandatory Skills: Transformation Engineering. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
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