Job Description:Perform pre-call analysis and check claim status via payer calls, IVR, or web portal services.Maintain adequate documentation in client software to ensure a clear audit trail for future reference.Record after-call actions and perform post-call analysis for claim follow-up.Analyze accounts receivable data, identify reasons for underpayments/denials, and document appropriately.Take necessary actions on claims to ensure timely resolution.Ensure accurate and timely follow-ups when required.Work closely with the Billing Account Liaison to review and resolve claim denials.Maintain a detailed spreadsheet of claims sent for review/appeal with follow-up dates and tracking details. Job Requirements:2-5 years of experience in accounts receivable follow-up/denial management for US healthcare clients.Strong verbal communication skills and call center expertise.Knowledge of denials management and A/R fundamentals is preferred.Willingness to work night shifts.Basic computer skills and good organizational abilities.Ability to multitask efficiently.Prior experience in a medical billing company and familiarity with medical billing software is an advantage. (Training will be provided on the clients medical billing software.)Knowledge of healthcare terminology and ICD/CPT codes is a plus.