Call center representative

• Answering Customer Calls:Handling both inbound and outbound calls related to customer inquiries, orders, and issues.
• Providing Information:Offering accurate and helpful information about products, services, and company policies.
• Resolving Issues:Troubleshooting customer problems, addressing complaints, and finding solutions to ensure customer satisfaction.
• Processing Orders:Assisting customers with placing orders, managing returns, and handling related transactions.
• Maintaining Records:Documenting customer interactions, updating information in CRM systems, and ensuring accurate records.
• Meeting Performance Targets:Achieving goals related to call handling time, resolution rates, and customer satisfaction.
• Following Company Procedures:Adhering to established guidelines for call handling, data security, and customer service protocols.
• Identifying Opportunities:Recognizing potential sales leads, upsell opportunities, and areas for service improvement.
• Age limit:20 to 30.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,297.30 - ₹32,293.97 per month

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 8056081581