Call Center Representative (Night Shift )

Here’s a look at all the key responsibilities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Provide accurate, valid and complete information by using the right methods/tools.
• Take ownership of customer issues.
• Escalate unresolved issues to relevant internal teams.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Follow policies of the company.
• Collect prompt and accurate customer feedback.
• Use software and platforms correctly.

Requirements and Skills:

• Educational degree - Any Bachelors level (mandatory)
• Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered.
• Candidates must be flexible and able to work For 6 Days , holidays and weekends.
• Have a strong handle of the English language and excellent written communication skills.

What we offer

• Full-time position after successful completion of the 3-month contract.

Work Location: At Office in Jalandhar

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

Speak with the employer
+91 7888507099