Call Center Executive

1 years

2 Lacs

Posted:16 hours ago| Platform: GlassDoor logo

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On-site

Job Type

Full Time

Job Description

Job Title: Call Center Executive

Location: Pala- Erattupetta Road, Kaduvamuzhi, Erattupetta, Kerala 686121

Job Type: Full-Time

Experience Required: 1-2 Years in hospital Call Center / patient Support

Description:
We are looking for Call Center Executives to join our hospital team. The role involves handling patient calls, managing appointments, resolving queries, and providing high-quality customer service. Candidates with prior experience in hospital or healthcare call center operations will be preferred.

Qualifications:

  • Graduate in any discipline.
  • 1-2 years of call center/customer service experience (healthcare preferred).
  • Excellent communication skills in English& Malayalam language.
  • Basic computer knowledge (MS Office, hospital software).
  • Ability to multitask and work in rotational shifts

Responsibilities:

  • Attend inbound and outbound patient calls promptly.
  • Schedule appointments and coordinate with respective departments.
  • Provide information about hospital services, doctors, and facilities.
  • Record call details, maintain patient databases, and ensure follow-ups.
  • Handle patient concerns with professionalism and empathy.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

Speak with the employer
+91 9188916850

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