Call Center Executive

Job description:

Roles & Responsibilities

1. Front Office Executive Roles also has been applied

2. Lead Follow-Up: Each Lead has to follow up at least 5 times Types of leads : • Digital Marketing • Tele Calling • Walkin • Un joined Clients

3. Lead Generation & Prospecting:  Initiate outbound calls to potential clients or customers from a database, lead lists, or generated referrals. Qualify leads by understanding their needs, interests, and eligibility for services or products.

4. Handling Inbound Calls: Answer incoming calls from clients, customers, or leads, providing them with the necessary information about services or products. Resolve client queries and provide assistance as needed.

5. Appointment Setting: Schedule consultations or appointments for clients based on their availability and the availability of the clinic’s professionals. Confirm appointments in advance to reduce no-shows.

6. Product/Service Promotion: Promote and inform clients about current offers, new services, or products. Create interest in services offered by effectively communicating benefits to clients or customers.

7. Follow-Ups: Follow up with clients who have shown interest but haven’t booked consultations or services. Reconnect with previous clients to offer additional services or get feedback.

8. Maintaining Call Records: Keep accurate and up-to-date records of calls made, appointments booked, feedback provided, and any other relevant data in the CRM or database. Document the outcome of each call and update the system accordingly.

9. Updating CRM: Input and maintain client or lead information in CRM systems.  Track leads and clients to ensure they are properly followed up.

10. Achieving Targets: Per Day at least 50 to 75 calls has to be done  Work towards achieving set targets related to appointments, sales, or other performance metrics. Monitor progress regularly and adjust approaches as needed to meet goals.

11. Reporting: Prepare daily or weekly reports on call activity, client feedback, and results. Provide feedback to the management regarding client responses, challenges, or improvement areas

Pay: ₹15,000.00 - ₹25,000.00 per month

Language:

• Tamil, Telugu, Hindi (Preferred)

Work Location: In person