Call Center Executive

Contact Number - 7892006386

Job Summary

The Call Centre Executive is responsible for handling incoming and outgoing calls, scheduling patient appointments, and directing calls to the appropriate Outpatient Department (OPD) or concerned hospital department. The role ensures effective communication, timely appointment coordination, and a positive patient experience.

2. Key Responsibilities

• Appointment Scheduling
• Receive incoming calls from patients and attendants requesting doctor consultations.
• Schedule, confirm, reschedule, and cancel appointments as per availability.
• Provide information about doctor availability, consultation timings, and OPD schedules.
• Record patient details and appointment information accurately in the hospital system.
• Provide appointment confirmation and relevant instructions to patients.
• Call Transfer and Routing
• Direct appointment-related calls to the appropriate OPD, doctor’s secretary, or appointment desk.
• Transfer calls to the relevant hospital department based on the patient's requirements.
• Ensure calls are routed promptly to the correct department to minimize patient waiting time.
• Follow up on unanswered or unresolved calls, wherever required.
• Patient Communication and Support
• Respond professionally and courteously to patient enquiries.
• Provide basic information regarding hospital services, departments, doctor timings, and appointment procedures.
• Guide patients regarding OPD locations and appointment requirements.
• Escalate complaints, emergencies, and complex enquiries to the concerned team as per hospital protocol.
• Call Documentation and Reporting
• Maintain accurate records of incoming calls, outgoing calls, appointments, and call transfers.
• Update patient contact details and appointment status in the hospital information system.
• Prepare daily reports on calls received, appointments booked, missed calls, and pending enquiries.
• Maintain patient confidentiality and comply with hospital policies.
• Coordination and Service Quality
• Coordinate with OPD reception, appointment desks, and other hospital departments.
• Ensure prompt response to patient calls and minimize missed or unattended calls.
• Follow hospital call-handling standards and maintain professional communication.
• Support patient satisfaction through efficient call management and appointment coordination.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person