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Systems Engineer Global IT Operations Center LIXIL

8.0 - 13.0 years

15 - 20 Lacs

gurugram

Work from Office

IMEA (India, Middle East, Africa) India LIXIL INDIA PVT LTD Employee Assignment Not remote Full Time 2 June 2025 Systems Engineer Responsibilities Continuously monitor system alarms from all kinds of IT Services such as Network, Server, Cloud etc in LIXIL Respond to critical and major system alarms on a 24x7 basis Follow documented processes and procedures to resolve common issues related to software, hardware, and networks Escalate complex or unresolved issues to Tier 2 or Tier 3 support as needed Maintain accurate and detailed records of user interactions and troubleshooting steps in the ticketing system Provide monitoring and KPI reports regularly and upon request Ensure adherence to SLAs...

Posted 1 month ago

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