Business Process Analyst / Technical Writer

As a Business Process Analyst / Technical Writer at GlobalLogic, your role involves developing, standardizing, and governing engineering policies and procedures across the organization. You will partner with cross-functional teams to document clear, auditable processes, maintain process compliance, and support internal and external audits. Acting as the custodian of critical engineering documentation, you will ensure that processes are current, accessible, and consistently applied company-wide. Key Responsibilities: - Develop, maintain, and standardize engineering policies and procedures across the organization. - Collaborate with cross-functional teams to gather requirements and produce clear, formal documentation. - Govern and act as custodian for process documentation, ensuring accuracy, accessibility, and periodic review. - Manage documentation review, approval, and exception tracking processes. - Support internal and external audits by coordinating responses and consolidating required evidence. - Perform internal process audits and approve just-in-time privileged access requests. Qualifications Required: - 8-10 years of experience in technical writing, business analysis, or process management within an engineering or IT environment. - Bachelor's degree in Information Technology, Engineering, or a related discipline. - Strong writing and documentation skills with the ability to produce clear, concise, and formal policies, procedures, and process flows. - Proven experience facilitating cross-functional discussions to define and document business processes. - Knowledge of process governance, internal controls, and audit support activities. - Ability to independently manage documentation initiatives from planning through publication and ongoing maintenance. - Hands-on experience with documentation and workflow tools, including Confluence, Microsoft Visio, and Jira. At GlobalLogic, you will experience a culture of caring, where people are prioritized, and inclusivity is emphasized. The company is committed to continuous learning and development, offering various opportunities for personal and professional growth. You will engage in interesting and meaningful work, collaborating on impactful projects that shape the world today. GlobalLogic values work-life balance and flexibility, providing a high-trust environment built on integrity and ethical practices. About GlobalLogic: GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner known for collaborating with the world's largest companies to create innovative digital products and experiences. Since 2000, GlobalLogic has been at the forefront of the digital revolution, transforming businesses and industries through intelligent solutions. As a Business Process Analyst / Technical Writer at GlobalLogic, your role involves developing, standardizing, and governing engineering policies and procedures across the organization. You will partner with cross-functional teams to document clear, auditable processes, maintain process compliance, and support internal and external audits. Acting as the custodian of critical engineering documentation, you will ensure that processes are current, accessible, and consistently applied company-wide. Key Responsibilities: - Develop, maintain, and standardize engineering policies and procedures across the organization. - Collaborate with cross-functional teams to gather requirements and produce clear, formal documentation. - Govern and act as custodian for process documentation, ensuring accuracy, accessibility, and periodic review. - Manage documentation review, approval, and exception tracking processes. - Support internal and external audits by coordinating responses and consolidating required evidence. - Perform internal process audits and approve just-in-time privileged access requests. Qualifications Required: - 8-10 years of experience in technical writing, business analysis, or process management within an engineering or IT environment. - Bachelor's degree in Information Technology, Engineering, or a related discipline. - Strong writing and documentation skills with the ability to produce clear, concise, and formal policies, procedures, and process flows. - Proven experience facilitating cross-functional discussions to define and document business processes. - Knowledge of process governance, internal controls, and audit support activities. - Ability to independently manage documentation initiatives from planning through publication and ongoing maintenance. - Hands-on experience with documentation and workflow tools, including Confluence, Microsoft Visio, and Jira. At GlobalLogic, you will experience a culture of caring, where people are prioritized, and inclusivity is emphasized. The company is committed to continuous learning and development, offering various opportunities for personal and professional growth. You will engage in interesting and meaningful work, collaborating on impactful projec