Business Associate

Job Title: Semi Voice Process – Business Associate

Process: VI CBO Wcom
Location: Perungudi, Chennai (Work from Office)
Department: Customer Support
Employment Type: Full-Time

Job Summary:

We are hiring Business Associates for a Semi Voice Process (50% Voice / 50% Email & Chat Support) to support our VI CBO Wcom process. The ideal candidate must have strong communication skills in English and a customer-centric attitude with a minimum of 1 year of experience in customer service.

Key Responsibilities:

• Handle customer queries through both voice calls and non-voice (email/chat) channels.
• Provide accurate and timely resolutions to customer issues.
• Maintain professionalism and empathy while dealing with customers.
• Ensure adherence to process compliance and customer service quality standards.
• Document interactions and escalate issues when necessary.

Eligibility Criteria:

• Qualification: Graduation is mandatory (in any stream).
• Experience: Minimum 1 year in a customer support/service role (voice or non-voice).
• Communication Skills:
• Good command over English is essential.
• Fluency in regional languages will determine salary brackets (see below).

Language Preference & Salary Details:
Language Proficiency: Tamil or TeluguTake-Home Salary Range ₹15,000 – ₹18,000

Language Proficiency: Hindi & Kannada
Take-Home Salary Range: Up to ₹22,000

Language Proficiency: Malayalam
Take-Home Salary Range: Up to ₹21,000

Job Details:

• Shift Timings: Rotational shifts (including weekends and holidays)
• Work Days: 6 days working with 1 rotational week off
• Work Location: Perungudi, Chennai (Work from Office only)
• Interview Mode:
• Telephonic interviews available for candidates speaking Hindi, Malayalam, or Kannada

Other Benefits:

• Provident Fund (PF) and ESI as per statutory norms
• Health Insurance benefits available after 6 months of joining
• Great opportunity to work with a leading telecom client in a customer-focused role

Job Types: Full-time, Permanent

Pay: ₹118,000.00 - ₹264,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Application Question(s):

• Are you a graduate (completed degree in any stream)?
• Do you have at least 1 year of experience in customer service/support (voice or non-voice)?
• Are you an immediate joiner? If No, mention your notice period or last working day
• Are you comfortable handling both voice and chat/email support?
• Rate your English communication skills (spoken & written) on a scale of 1 to 10
• Do you know any other language? Please mention below
• Are you willing to work from office at our Perungudi (Chennai) location?
• Are you open to a 6-day work week with 1 rotational week off?

Work Location: In person