Business Analyst

Job Title

Job Summary

Key Responsibilities

• Collaborate with business units and IT stakeholders to capture IAM requirements.
• Define user access lifecycle events such as onboarding, transfers, and offboarding.
• Document current-state and future-state IAM processes.
• Interpret regulatory and compliance requirements in the context of IAM.
• Align IAM solutions with audit and risk standards.
• Work with IAM architects and engineers to define integration specifications for SSO, MFA, PAM, and directory services.
• Act as liaison between security, IT, HR, and application teams.
• Prepare reports, dashboards, and presentations for leadership.
• Define and execute UAT and functional test cases for IAM functionalities.
• Validate access control changes and new feature deployments.
• Contribute to IAM governance frameworks.
• Track IAM KPIs like orphan accounts, access review closure rate, SLA adherence.

Essential Skills & Qualifications

1.

• Good understanding of IAM tools such as SailPoint, Okta, Ping Identity, BeyondTrust, Azure AD, ForgeRock.
• Knowledge of IAM protocols and standards (LDAP, SAML, OAuth, OpenID Connect).
• Knowledge of Directory services (Active Directory, Azure AD).
• Good understanding of identity lifecycle management, application access governance, role-based access control (RBAC), privileged access management (PAM).
• Exposure to cloud identity management (AWS IAM, Azure IAM).

2.

• Strong skills in requirements elicitation, use case development, and process modelling.
• Proficiency in writing BRDs, FRDs, and user stories.
• Experience with tools like JIRA, Confluence, ADO, Visio.

3.

• Strong analytical thinking and problem-solving ability.
• Excellent communication and documentation skills.
• Ability to manage stakeholders and conduct cross-functional workshops.
• High attention to detail and organizational awareness.