Business Analyst & Client Manager

Avengersoft is a leading software company specializing in healthcare technology solutions, with a strong focus on the dental industry. The company is known for creating Dentsoftware, a comprehensive Dental College Management & Dental Practice Management Software that is utilized by institutions and clinics in over 25 countries. We are seeking a dedicated Business Analyst & Client Success Manager to serve as the primary point of contact between clients and our technical team. The ideal candidate will play a crucial role in comprehending client requirements, drafting software requirement specifications (SRS), collaborating with developers, overseeing testing procedures, ensuring seamless delivery, providing client training, extending post-implementation assistance, and recognizing opportunities for upselling. Responsibilities: - Engage with clients to grasp their business needs and challenges. - Conduct discussions, meetings, and workshops to gather comprehensive requirements. - Document detailed Software Requirement Specifications (SRS) to guide development. - Ensure that client requirements are well-defined, thorough, and aligned with business objectives. - Act as a liaison between business stakeholders and the technical team. - Translate business requirements into technical specifications for developers. - Facilitate effective communication and alignment between clients and developers. - Develop and execute test cases to validate software functionality. - Collaborate with the development team to address and rectify bugs and issues. - Conduct User Acceptance Testing (UAT) in coordination with clients. - Plan and oversee the successful delivery of software solutions. - Ensure a smooth transition from development to deployment phases. - Monitor post-deployment performance and address any arising issues promptly. - Conduct training sessions for clients on the effective usage of the software. - Create user manuals and training materials to facilitate client onboarding. - Address client queries and ensure their comfort and proficiency in using the product. - Provide ongoing customer support for troubleshooting and issue resolution. - Collaborate with the support team to swiftly resolve client concerns. - Uphold high levels of customer satisfaction and retention. - Identify opportunities for offering additional software features, modules, or upgrades. - Cultivate strong client relationships to understand their evolving needs. - Collaborate closely with the sales team to drive renewals and upsell opportunities. Requirements: - 0-3 years of experience in business analysis, client management, or a related field. - Bachelor's degree in Business, IT, Computer Science, or a related discipline. - Excellent communication and interpersonal skills. - Strong analytical and problem-solving capabilities. - Experience in writing SRS and business documentation. - Basic knowledge of the software development lifecycle (SDLC). - Familiarity with software testing methodologies. - Ability to conduct effective client training sessions. - Proficient in negotiation and upselling. Join Us for: - Opportunity to be part of a dynamic and rapidly growing software company. - Direct engagement with clients and contribution to business expansion. - A team culture that values innovation, collaboration, and customer success. This is a full-time, permanent position suitable for freshers as well. Benefits: - Cell phone reimbursement - Health insurance - Work from home option Schedule: - Day shift Performance bonus will be provided. Work Location: In person,