Avengersoft is a leading software company specializing in healthcare technology solutions, with a strong focus on the dental industry. We are the creators of Dentsoftware , a comprehensive Dental College Management & Dental Practice Management Software used by institutions and clinics in over 25 countries. We are looking for a Business Analyst & Client Success Manager who will act as the key liaison between clients and our technical team. The ideal candidate will be responsible for understanding client requirements, preparing software requirement specifications (SRS), coordinating with developers, conducting testing, ensuring smooth delivery, providing customer training, offering post-implementation support, and identifying upselling opportunities. This is a Work from home job with moderate amount of travel to client sites. Male candidates preferred Key Responsibilities1. Client Requirement Gathering & Analysis Engage with clients to understand their business needs and pain points. Conduct discussions, meetings, and workshops to gather requirements. Document detailed Software Requirement Specifications (SRS). Ensure requirements are clear, complete, and aligned with business goals. 2. Liaison Between Clients & Technical Team Act as a bridge between business stakeholders and developers. Translate business needs into technical requirements for the development team. Ensure smooth communication and alignment between both parties. 3. Software Testing & Quality Assurance Develop and execute test cases to validate software functionality. Work with the development team to resolve bugs and issues. Conduct User Acceptance Testing (UAT) with clients. 4. Software Delivery & Implementation Plan and oversee the successful delivery of software solutions. Ensure a smooth transition from development to deployment. Monitor post-deployment performance and resolve any issues. 5. Customer Training & Onboarding Conduct training sessions for clients on how to use the software effectively. Develop user manuals and training materials. Address client queries and ensure they are comfortable using the product. 6. Post-Implementation Support Provide ongoing customer support for troubleshooting and issue resolution. Coordinate with the support team to resolve client concerns quickly. Ensure high customer satisfaction and retention. 7. Upselling & Relationship Management Identify opportunities to offer additional features, modules, or upgrades. Build strong relationships with clients to understand their evolving needs. Work closely with the sales team to drive renewals and upsell opportunities. Key Requirements ✔ Experience: 0 -3 years in business analysis, client management, or a similar role. ✔ Education: Bachelor's degree in Business, IT, Computer Science, or a related field. ✔ Skills: Excellent communication & interpersonal skills Strong analytical & problem-solving abilities Experience in writing SRS and business documentation Basic understanding of software development lifecycle (SDLC) Knowledge of software testing methodologies Ability to conduct client training sessions Strong negotiation and upselling skills Why Join Us? Opportunity to work in a dynamic and fast-growing software company. Engage directly with clients and contribute to business growth. Be part of a team that values innovation, collaboration, and customer success. Job Types: Full-time, Permanent, Fresher Pay: ₹9,986.68 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Work from home Schedule: Day shift Supplemental Pay: Performance bonus Work Location: Remote
Avengersoft is a leading software company specializing in healthcare technology solutions, with a strong focus on the dental industry. The company is known for creating Dentsoftware, a comprehensive Dental College Management & Dental Practice Management Software that is utilized by institutions and clinics in over 25 countries. We are seeking a dedicated Business Analyst & Client Success Manager to serve as the primary point of contact between clients and our technical team. The ideal candidate will play a crucial role in comprehending client requirements, drafting software requirement specifications (SRS), collaborating with developers, overseeing testing procedures, ensuring seamless delivery, providing client training, extending post-implementation assistance, and recognizing opportunities for upselling. Responsibilities: - Engage with clients to grasp their business needs and challenges. - Conduct discussions, meetings, and workshops to gather comprehensive requirements. - Document detailed Software Requirement Specifications (SRS) to guide development. - Ensure that client requirements are well-defined, thorough, and aligned with business objectives. - Act as a liaison between business stakeholders and the technical team. - Translate business requirements into technical specifications for developers. - Facilitate effective communication and alignment between clients and developers. - Develop and execute test cases to validate software functionality. - Collaborate with the development team to address and rectify bugs and issues. - Conduct User Acceptance Testing (UAT) in coordination with clients. - Plan and oversee the successful delivery of software solutions. - Ensure a smooth transition from development to deployment phases. - Monitor post-deployment performance and address any arising issues promptly. - Conduct training sessions for clients on the effective usage of the software. - Create user manuals and training materials to facilitate client onboarding. - Address client queries and ensure their comfort and proficiency in using the product. - Provide ongoing customer support for troubleshooting and issue resolution. - Collaborate with the support team to swiftly resolve client concerns. - Uphold high levels of customer satisfaction and retention. - Identify opportunities for offering additional software features, modules, or upgrades. - Cultivate strong client relationships to understand their evolving needs. - Collaborate closely with the sales team to drive renewals and upsell opportunities. Requirements: - 0-3 years of experience in business analysis, client management, or a related field. - Bachelor's degree in Business, IT, Computer Science, or a related discipline. - Excellent communication and interpersonal skills. - Strong analytical and problem-solving capabilities. - Experience in writing SRS and business documentation. - Basic knowledge of the software development lifecycle (SDLC). - Familiarity with software testing methodologies. - Ability to conduct effective client training sessions. - Proficient in negotiation and upselling. Join Us for: - Opportunity to be part of a dynamic and rapidly growing software company. - Direct engagement with clients and contribution to business expansion. - A team culture that values innovation, collaboration, and customer success. This is a full-time, permanent position suitable for freshers as well. Benefits: - Cell phone reimbursement - Health insurance - Work from home option Schedule: - Day shift Performance bonus will be provided. Work Location: In person,