About Brite Brite Systems is an Information Technology company specialized in consulting and software development. We have been successfully implementing solutions for the public and private sector since 2006. We focus on providing our clients with simplified, innovative technological solutions to improve and streamline the user experience. Brite Systems confidently brings the right people, customized approach, and successful track record to each opportunity. If you are looking to be part of a strong, collaborative culture, Brite Systems is the place for you to grow your career. Essential duties and responsibilities include the following Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Provides application support relating to software functionality, incident resolution and systems configuration, through various mediums, including case escalations, phone, email and chat. • Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team • Logs and tracks calls using problem management database and maintains history records and related problem documentation • Meet and exceed established benchmarks and expectations • Prepares standard statistical reports, such as help desk incident reports • Consults with programmers to explain software errors or to recommend changes to programs • Stay current on all key support topics, including product knowledge and required technical and soft skills • May test software and hardware to evaluate ease of use and whether product will aid user in performing work • Provide expert, top quality customer support, including professional, courteous and timely communication during all levels of interaction • Provide guidance and coaching to fellow Tier I employees • All other duties as assigned. Qualifications To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Qualifications include: • 1-3 years’ prior experience in a technical support role • Proficient in Microsoft Office suite • Familiarity with Cloud based technologies • Strong attention to detail and time management • Strong oral and written communication skills • Strong customer service and conflict resolution skills • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes • Associate’s degree or equivalent work experience, Bachelor’s degree preferred. Brite Systems is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Show more Show less
About Brite Brite Systems is an Information Technology company specializing in consulting and software development. We have successfully implemented solutions for the public and private sectors since 2006. We focus on providing our clients with simplified, innovative technology solutions to improve and streamline the user’s experience. Brite Systems confidently bring the right people, customized approach, and successful track records to each opportunity. If you are looking to be part of a strong, collaborative culture, Brite Systems is the place for you to grow your career. Responsibilities: Be the subject matter expert regarding Salesforce, its use, implementation, governance, and development/customization Build customer-specific solutions on the Force.com platform using Lightning Components, Apex, and Visual Force Manage user, profile, role, and license configuration of Salesforce users Use Salesforce APIs to integrate with other systems used in the organization Manage ongoing Salesforce object/field/record/page layout customization Create and manage Salesforce reports & dashboards Required Skills/Experience/Qualifications: Salesforce Developer certification is required. 6+ years of Salesforce Developer hands-on experience in LWC, Lightning Flows, and Apex. Working knowledge in REST API, SOAP-based web services, Apex, and SOQL, SOSL. Experience or knowledge in Salesforce Non-Profit Cloud is an added advantage Develop Apex (classes and triggers), Visualforce, (based on specific requirements) to extend Salesforce in order to support business requirements, Custom User Interface development, including Visualforce pages/Lightning pages, Aura Components and Lightning Web Components, Best Practices: Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development, Self-starter who can multi-task and work independently Team player with strong communication and interpersonal skills Detail-oriented individuals with the ability to rapidly learn and take advantage of new concepts, business models, and technologies. Brite Systems is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
About Brite Brite Systems is an Information Technology company specialized in consulting and software development. We have been successfully implementing solutions for the public and private sector since 2006. We focus on providing our clients with simplified, innovative technological solutions to improve and streamline the user experience. Brite Systems confidently brings the right people, customized approach, and successful track record to each opportunity. If you are looking to be part of a strong, collaborative culture, Brite Systems is the place for you to grow your career. This position ensures that our employees provide world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction while reaching our target goals. This position drives process improvements while motivating others to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and/or written internet-based communication and will be responsible for driving customer loyalty. Additionally, this position will provide leadership and guidance to evolve our operations while supporting new and existing products and services for a wide range of customers. Duties and Responsibilities Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Monitors and drives supervisors and staff performance • Works to increase team efficiency and effectiveness • Monitor operational activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, product content changes, etc.) • Addresses any customer satisfaction issues • Coaches and develops employees • Participates in hiring of new team members • Performs any HR related administrative tasks • Leads weekly staff meetings, conducts regular employee one-on-one sessions, and annual reviews • Addresses any performance management issues with employees • Works with direct reports to understand and prioritize product issues • All other duties as assigned. Qualifications To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Qualifications include: • 8+ years’ prior experience in a technical support role • 4+ year’s prior experience in a supervisory or management role • Proficient in Microsoft Office suite • Salesforce experience required • Previous CRM experience required • Prior experience in a data-driven environment • Excellent attention to detail and time management skills • Excellent change management skills • Excellent oral and written communication skills • Excellent customer service and conflict resolution skills • Superior trouble shooting and analytical skills • Ability to lead and coach employees • Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes • Bachelor’s degree or equivalent work experience. Brite Systems is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
About Brite Brite Systems is an Information Technology company specializing in consulting and software development. We have successfully implemented solutions for the public and private sectors since 2006. We focus on providing our clients with simplified, innovative technology solutions to improve and streamline the user’s experience. Brite Systems confidently bring the right people, customized approaches, and successful track records to each opportunity. If you are looking to be part of a strong, collaborative culture, Brite Systems is the place for you to grow your career. At Brite, design is at the heart of how we tell our story. Our creative team transforms complex ideas into powerful visuals that inspire, engage, and drive impact. We’re now seeking an experienced Visual Graphics Designer who can bring both creativity and technical expertise to the table. Role Overview We are looking for a highly skilled Visual Graphics Designer with 6–7 years of experience to join our growing team. This role is ideal for someone who thrives on creating visually compelling content, has a strong design sense, and can balance creativity with brand consistency across multiple platforms. Key Responsibilities Design high-quality graphics, layouts, and visual assets for both digital and print platforms (websites, social media, brochures, infographics, presentations, etc.). Collaborate with marketing, product, and proposal teams to deliver innovative and brand-aligned design solutions. Develop visually engaging decks, proposals, and reports to support business growth and client communications. Ensure consistency in branding and design standards across all deliverables. Adapt and optimize assets for various platforms, ensuring accessibility and responsiveness. Stay updated on industry trends, tools, and design best practices to bring fresh ideas to the team. Manage multiple projects and deliver within deadlines without compromising quality. Requirements Bachelor’s degree in graphic design, Visual Arts, or a related field. 6–7 years of proven experience as a Visual/Graphic Designer, with a portfolio showcasing digital and print work. Demonstrated expertise in designing B2B marketing collateral, including corporate decks, brochures, and other promotional materials for US market. Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects) and tools like Figma/Canva. Strong understanding of typography, color theory, layout design, and branding principles. Experience with motion graphics, video editing, or UI/UX design is a plus. Excellent communication, collaboration, and time-management skills. Ability to handle multiple projects in a fast-paced, deadline-driven environment. Brite Systems is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
About Brite Brite Systems is an Information Technology company specializing in consulting and software development. We have successfully implemented solutions for the public and private sectors since 2006. We focus on providing our clients with simplified, innovative technology solutions to improve and streamline the user experience. Brite Systems confidently bring the right people, customized approach, and successful track records to each opportunity. If you are looking to be part of a strong, collaborative culture, Brite Systems is the place for you to grow your career. About the Role We are seeking an experienced Python AI Model Developer to join our team and drive the development of cutting-edge artificial intelligence solutions. You will be responsible for designing, implementing, and deploying machine learning models that solve complex business problems and deliver measurable value to our clients. Key Responsibilities Design and develop machine learning models using Python and relevant AI/ML frameworks Implement end-to-end ML pipelines from data preprocessing to model deployment Optimize model performance through feature engineering, hyperparameter tuning, and algorithm selection Collaborate with data scientists, software engineers, and product teams to translate business requirements into technical solutions Deploy models to production environments and monitor their performance in real-world scenarios Conduct model validation, A/B testing, and performance analysis Stay current with latest AI/ML research and integrate innovative techniques into existing workflows Document model architecture, methodologies, and results for stakeholder communication Troubleshoot and debug model issues in development and production environments Required Qualifications Bachelor’s degree in computer science, Data Science, Mathematics, or related technical field 3-5 years of hands-on experience developing AI/ML models in Python Strong proficiency in Python and ML libraries (scikit-learn, pandas, NumPy, matplotlib/seaborn) Experience with deep learning frameworks (TensorFlow, PyTorch, or Keras) Solid understanding of machine learning algorithms, statistics, and model evaluation techniques Experience with data preprocessing, feature engineering, and data visualization Knowledge of SQL and working with databases Familiarity with version control systems (Git) and collaborative development workflows Experience deploying models to production using cloud platforms (AWS, Azure) Strong problem-solving skills Preferred Qualifications Experience with MLOps tools and practices (MLflow, Kubeflow, Docker, Kubernetes) Knowledge of big data technologies (Spark, Hadoop) Experience with natural language processing (NLP) or computer vision projects Familiarity with model optimization techniques and edge deployment Experience with API development (FastAPI, Flask) Technical Skills Programming: Python (advanced), SQL, basic knowledge of R or Scala ML/AI Frameworks: TensorFlow, PyTorch, scikit-learn, XGBoost, LightGBM Data Tools: pandas, NumPy, Jupyter, Apache Spark Cloud Platforms: AWS (SageMaker, EC2, S3) or equivalent Azure services Development Tools: Git, Docker, Linux/Unix command line Databases: PostgreSQL, MongoDB, or similar Brite Systems is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.