Telecaller Executive within the Collection Department, you will be responsible for maintaining positive relationships with customers while assisting in the collection of outstanding debts or payments. Your primary goal will be to recover overdue payments while ensuring customers feel respected and valued throughout the process. This role requires excellent communication skills, empathy, and the ability to handle sensitive situations with professionalism and tact.
The Collection Team Leader is responsible for overseeing a team of collection agents to ensure timely recovery of outstanding payments from customers while maintaining professional customer service standards. The role involves monitoring team performance, implementing collection strategies, providing coaching and support, and ensuring compliance with company policies and relevant regulations. Monitor daily collection activities to ensure prompt follow-ups on overdue accounts. Analyze collection data and prepare reports for management. Develop and implement effective strategies to improve recovery rates and reduce bad debt. Provide training, guidance, and performance feedback to team members. Handle escalated customer cases and negotiate payment arrangements where necessary. Collaborate with other departments (e.g., Customer Service, Finance) to resolve account disputes. Identify areas for process improvement and support initiatives to enhance collection efficiency. Conduct regular team meetings and performance reviews.
Candidate requirement - RT Nagar, Yelahanka Kalyan nagar, white field,KR Puram, Marthalli, Sarjapura, Mahad pura, Hebbal Responsible for visiting clients to collect outstanding payments, ensuring timely debt recovery. Duties include maintaining accurate records, negotiating repayment terms, and reporting collection progress. Requires good communication skills, persistence, and the ability to work independently in the field.
Tele Collection Executive / Tele‑Collections Officer DRA certified (Debt Recovery Agent ) candidates will have added advantages. "Kannada is compulsory." , As a Tele Collection Executive, you will be responsible for managing and recovering overdue payments from customers via telephone calls and other remote communication channels. You will negotiate repayment plans, follow up diligently, maintain accurate records, and ensure adherence to company policies and regulatory guidelines. Strong communication, persuasion, and customer-oriented problem solving are key to success in this role