Brand Champion

As a CSR Educator for Telecom, your primary responsibility will be to educate Customer Service Representatives (CSRs) on the core values of the Telecom brand. You will play a crucial role in building brand recognition by effectively conveying why Telecom is the preferred brand of choice. Your expertise will be pivotal in providing information and enthusiasm around new products, pricing, promotions, incentives, and other initiatives. Key Responsibilities: - Raise brand awareness and knowledge among CSRs - Increase performance and productivity by enhancing CSR understanding - Educate CSRs on Telecom brand core values - Build recognition for the Telecom brand - Provide subject matter expertise on new products, pricing, promotions, and incentives Qualifications: - Total Experience: 5-10 years Required Skills: - Strong communication skills to effectively convey brand values - Ability to educate and engage CSRs effectively - Knowledge of Telecom brand values to instill in CSRs Preferred Skills: - Experience in brand promotion to enhance brand recognition - Familiarity with CSR initiatives to streamline educational processes,