5 Branch Service Jobs

Role & responsibilities Account Opening & Maintenance: • Run the processes for account opening, account maintenance & account closure related formalities as per YBL process for Corporate clients. • Handle corporate customers enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of accounts etc. • Ensure adherence to process & documentation standards • Maintain strict vigilance on the quality of forms and documentation provided. • Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. • Provide support to relationship managers & product sales managers for servicing corporate clients – attend to customer requirements, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction and ensure fault free servicing and transactions processing for corporate clients and services like trade,CMS,Escrow arrangements,BTI,payments etc • Transactions Related: • Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations. • Ensure strong monitoring of all transactions. • Assist in follow up on recoveries/dues from the customers- Monitor internal GL & keep reconciliation of accounts updated, Generate MIS reports as applicable • Service & Quality: • To ensure that the highest quality service is provided to corporate customers. • Ensure that adequate records & data pertaining to corporate customer queries and complaints are maintained for achieving greater process efficiency. Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. • Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. • Responsible for offering complete financial solutions to D4 most demanding corporate clients including Trade finance services, cash management – BTI, Escrow, IWDW & other simple banking transactions. •Provide interface to the channels for all the service quality related issues & Ensure timely escalation of issues impacting business and possible resolutions to address the concerns. • Audit & Compliance: • Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective; • Attend to any audit findings and resolve them immediately as applicable • Others: • Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office. • Responsible for Branch upkeep & maintenance and control over the cost. • Must be thorough with banking processes, regulations & guidelines across retail products. • Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets

Role & responsibilities Account Opening & Maintenance: • Run the processes for account opening, account maintenance & account closure related formalities as per YBL process for Corporate clients. • Handle corporate customers enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of accounts etc. • Ensure adherence to process & documentation standards • Maintain strict vigilance on the quality of forms and documentation provided. • Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. • Provide support to relationship managers & product sales managers for servicing corporate clients – attend to customer requirements, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction and ensure fault free servicing and transactions processing for corporate clients and services like trade,CMS,Escrow arrangements,BTI,payments etc • Transactions Related: • Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations. • Ensure strong monitoring of all transactions. • Assist in follow up on recoveries/dues from the customers- Monitor internal GL & keep reconciliation of accounts updated, Generate MIS reports as applicable • Service & Quality: • To ensure that the highest quality service is provided to corporate customers. • Ensure that adequate records & data pertaining to corporate customer queries and complaints are maintained for achieving greater process efficiency. Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. • Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. • Responsible for offering complete financial solutions to D4 most demanding corporate clients including Trade finance services, cash management – BTI, Escrow, IWDW & other simple banking transactions. •Provide interface to the channels for all the service quality related issues & Ensure timely escalation of issues impacting business and possible resolutions to address the concerns. • Audit & Compliance: • Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective; • Attend to any audit findings and resolve them immediately as applicable • Others: • Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office. • Responsible for Branch upkeep & maintenance and control over the cost. • Must be thorough with banking processes, regulations & guidelines across retail products. • Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets

Basic Information Position Title -Customer Service Manager Grade -Executive Sr. Executive,Assistant Manager, Deputy Manager Vertical - Branch Banking Location -Bank Branches Business -Liabilities Department -Liabilities Branch Operations and Services

Role & Responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs Training of Service Engineers Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products Sales and revenue Promote sales of accessories, water products, spare parts and stabilisers Interface with service quality team and service partners to communicate targets and incentive schemes Preferred candidate profile 5+ years of relevant experience as an Area Service Manager preferably in Consumer Electronics and Appliances industry. Open for Amritsar and parts of J&K

Role & responsibilities Achieve individual sales targets across different product segments. Identify and convert opportunities for advances business, and cross-sell and up-sell products. Manage and deepen relationships with assigned ETB portfolio customers. Educate and migrate customers to alternate/digital channels. Handle day-to-day operations of the branch. Support the branch in fulfilling audit and compliance requirements. Authorize all financial and non-financial transactions. Resolution of customer queries within defined TAT. Perform other tasks as assigned by BM/BOM. Preferred candidate profile a. Postgraduate / Graduates from any stream (Regular Mode) b. Min. 4 to max.6 years of experience from the Branch Banking. c. Age up to 35 years. d. Conversant in English and any regional language (as per posting location) Perks and benefits Fixed pay - Depending on current salary and Retrials, insurance, etc. as per Standards + Variable pay (at the discretion of the bank, as per the current applicable policy). Work Location: Across Tamil Nadu.