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5.0 - 10.0 years
9 - 14 Lacs
Amritsar
Work from Office
Role & Responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs Training of Service Engineers Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products Sales and revenue Promote sales of accessories, water products, spare parts and stabilisers Interface with service quality team and service partners to communicate targets and incentive schemes Preferred candidate profile 5+ years of relevant experience as an Area Service Manager preferably in Consumer Electronics and Appliances industry. Open for Amritsar and parts of J&K
Posted 1 week ago
4 - 7 years
3 - 8 Lacs
Karur, Salem, Chennai
Work from Office
Role & responsibilities Achieve individual sales targets across different product segments. Identify and convert opportunities for advances business, and cross-sell and up-sell products. Manage and deepen relationships with assigned ETB portfolio customers. Educate and migrate customers to alternate/digital channels. Handle day-to-day operations of the branch. Support the branch in fulfilling audit and compliance requirements. Authorize all financial and non-financial transactions. Resolution of customer queries within defined TAT. Perform other tasks as assigned by BM/BOM. Preferred candidate profile a. Postgraduate / Graduates from any stream (Regular Mode) b. Min. 4 to max.6 years of experience from the Branch Banking. c. Age up to 35 years. d. Conversant in English and any regional language (as per posting location) Perks and benefits Fixed pay - Depending on current salary and Retrials, insurance, etc. as per Standards + Variable pay (at the discretion of the bank, as per the current applicable policy). Work Location: Across Tamil Nadu.
Posted 1 month ago
0 - 5 years
2 - 3 Lacs
Delhi NCR, Gurgaon, Noida
Work from Office
Basic Information Position Title -Customer Service Manager Grade -Executive Sr. Executive,Assistant Manager, Deputy Manager Vertical - Branch Banking Location -Bank Branches Business -Liabilities Department -Liabilities Branch Operations and Services
Posted 3 months ago
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