Branch Operation Executive

Job Title: Branch Operation Executive
Location: Chennai Velachery
Department: Branch Operations
Reports To: Branch Manager / Operations Manager
Employment Type: Full-time

Job Summary:

The Branch Operation Executive is responsible for overseeing and managing the daily operations of the branch. This includes handling customer service, administrative tasks, cash and transaction management, compliance with company policies, and ensuring smooth workflow across departments.

Key Responsibilities:1. Branch Operations Management

• Ensure smooth day-to-day operations of the branch, including cash handling, account processing, and documentation.
• Supervise transaction processing, account opening/closing, and customer service functions.
• Monitor inventory and office supplies, ensuring operational efficiency.

2. Customer Service & Relationship Management

• Address customer inquiries, resolve complaints, and provide high-quality service.
• Assist customers with account-related queries, loan applications, and product information.
• Work closely with the sales team to enhance customer satisfaction and retention.

3. Compliance & Risk Management

• Ensure adherence to company policies, regulatory guidelines, and banking norms.
• Conduct periodic audits, KYC verifications, and compliance checks.
• Identify and mitigate risks related to branch operations.

4. Financial & Cash Management

• Manage cash flow, deposits, withdrawals, and fund transfers.
• Reconcile daily transactions, prepare reports, and maintain accurate financial records.
• Assist in budget planning and cost control measures for branch efficiency.

5. Team Coordination & Leadership

• Support staff in daily activities, training, and performance monitoring.
• Coordinate with other departments (HR, Sales, and IT) to ensure seamless branch operations.
• Provide periodic reports on operational performance to management.

Required Qualifications & Skills:

• Bachelor's degree in Business Administration, Finance, Banking, or a related field.
• 1+ years of experience in branch operations, banking, or financial services.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and banking software.
• Ability to multitask, work under pressure, and meet deadlines.

Work Environment & Benefits:

• Competitive salary and performance-based incentives.
• Career growth opportunities and professional development programs.
• Health insurance and other employee benefits.
• Dynamic and collaborative work culture.

Job Types: Full-time, Fresher

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Provident Fund

Work Location: In person