Branch Coordinator

As a Client On-boarding Coordinator, your primary responsibility is to ensure the smooth and fast on-boarding of all new clients within a maximum of 2 days. You will be required to collect necessary documents such as Purchase Orders, Memorandums of Understanding, and Agreements before initiating the on-boarding process. Additionally, you will follow up on the closure of any open points in agreements or MOUs to expedite the on-boarding procedure. Retention of existing clients and focusing on increasing business opportunities for them will be crucial aspects of your role. You will need to monitor branch leads generated by the team members, maintain lead status updates in the Lead Management System, and follow up on upcoming recharges. In cases where there are delays in addressing DLT (Distributed Ledger Technology) issues, you are expected to escalate them to the National Sales Coordinator promptly. Ensuring timely resolution of client complaints within a turnaround time of 60 minutes is imperative. Any unresolved complaints should be escalated following the provided Escalation Matrix. Your duties will also include maintaining organized soft copies of all client documents, managing new business records and cross-sale records until the automation process is initiated. Regularly gathering feedback from clients on services and submitting reports to the Head Office on a monthly basis is part of your responsibilities. You are required to conduct exit interviews with clients who deactivate services to ascertain feedback and reasons for discontinuation, with a report to be submitted at the beginning of each month. Sharing convenience bills and reports with accurate data on a monthly basis to the HR department is essential. Qualification and Experience: - Any Graduate Knowledge and Skills: - Proficiency in MS Excel is a must. - Strong English communication skills, both verbal and written.,