The Security & Compliance Manager will lead the organization’s IT security and compliance initiatives, acting as the Single Point of Contact (SPOC) for all third-party audits, especially from BFSI clients. This role ensures adherence to regulatory, data protection, and industry standards. Key Responsibilities Act as the Single Point of Contact (SPOC) for all BFSI customer audits, third-party assessments, and compliance reviews.Maintain and enforce security policies, risk registers, audit trails, and compliance documentation.Ensure ongoing compliance with ISO 27001, SOC 2, RBI, GDPR, TRAI, and other applicable BFSI regulations.Conduct internal audits, gap analyses, and drive remediation plans to closure.Coordinate with legal, IT, DevOps, and business teams to ensure audit readiness and evidence collection.Lead incident response planning, security drills, and business continuity testing.Manage vendor risk assessments, NDAs, and third-party compliance documentation.Perform regular risk assessments and maintain an up-to-date risk register.Conduct vulnerability scans across infrastructure, APIs, applications, and endpoints.Coordinate with external vendors for annual penetration testing and ensure timely remediation.Track, prioritize, and patch vulnerabilities based on CVSS scores and business impact.Develop and maintain a compliance calendar to track all audit and certification timelines.Own and manage the Information Security Management System (ISMS) lifecycle.Prepare and present audit reports, dashboards, and risk summaries to senior leadership.Ensure data privacy and protection controls are implemented across all CPaaS services.Conduct security awareness training and phishing simulations for employees.Review and approve security controls for new projects, vendors, and cloud deployments.Maintain incident logs, RCA reports, and ensure timely closure of security incidents.Collaborate with product and engineering teams to embed security-by-design principles.Stay updated with regulatory changes in the BFSI sector and translate them into actionable controls.Lead external certification audits (e.g., ISO, SOC 2) and manage evidence collection and walkthroughs. Required Skills And Qualifications Bachelor’s degree in information security, IT, or related field.6+ years of experience in IT security, audit, and compliance.Strong knowledge of BFSI regulatory frameworks and data privacy laws.Experience with GRC tools, audit frameworks, and documentation.Certifications: CISA, CISM, ISO 27001 Lead Auditor, or equivalent preferred.Excellent communication and stakeholder management skills.
The Network Manager will lead the design, implementation, and management of a highly available, secure, and scalable network infrastructure that supports CPaaS platforms. This role is critical in ensuring 24/7 uptime, low latency, and secure communication across global data centers, cloud environments, and customer-facing services. Key Responsibilities Architect and manage enterprise-grade LAN/WAN, SD-WAN, VPN, and MPLS networks.Ensure network uptime, performance, and security across multiple sites and cloud environments.Lead network capacity planning, performance tuning, and traffic optimization.Implement and manage firewalls, load balancers, and intrusion prevention systems.Oversee network monitoring, alerting, and incident response processes.Collaborate with DevOps, Cloud, and Security teams to support CI/CD and microservices.Manage vendor relationships, contracts, and SLAs with ISPs and hardware providers.Maintain detailed documentation of network architecture, configurations, and policies.Lead network audits, DR drills, and compliance reviews (ISO 27001, SOC 2, etc.). Required Skills & Qualifications Bachelor’s degree in computer science, IT, or related field.8+ years of experience in enterprise network management.Strong expertise in Cisco, Juniper, Fortinet, or Palo Alto networks.Hands-on experience with cloud networking (AWS VPCs, Digital Ocean, Nutanix, etc).Familiarity with automation tools (Ansible, Terraform) and scripting (Python, Bash).Certifications: CCNP, CCIE, or equivalent preferred.
As a Client On-boarding Coordinator, your primary responsibility is to ensure the smooth and fast on-boarding of all new clients within a maximum of 2 days. You will be required to collect necessary documents such as Purchase Orders, Memorandums of Understanding, and Agreements before initiating the on-boarding process. Additionally, you will follow up on the closure of any open points in agreements or MOUs to expedite the on-boarding procedure. Retention of existing clients and focusing on increasing business opportunities for them will be crucial aspects of your role. You will need to monitor branch leads generated by the team members, maintain lead status updates in the Lead Management System, and follow up on upcoming recharges. In cases where there are delays in addressing DLT (Distributed Ledger Technology) issues, you are expected to escalate them to the National Sales Coordinator promptly. Ensuring timely resolution of client complaints within a turnaround time of 60 minutes is imperative. Any unresolved complaints should be escalated following the provided Escalation Matrix. Your duties will also include maintaining organized soft copies of all client documents, managing new business records and cross-sale records until the automation process is initiated. Regularly gathering feedback from clients on services and submitting reports to the Head Office on a monthly basis is part of your responsibilities. You are required to conduct exit interviews with clients who deactivate services to ascertain feedback and reasons for discontinuation, with a report to be submitted at the beginning of each month. Sharing convenience bills and reports with accurate data on a monthly basis to the HR department is essential. Qualification and Experience: - Any Graduate Knowledge and Skills: - Proficiency in MS Excel is a must. - Strong English communication skills, both verbal and written.,
As a Quality Analyst Software Tester at Pinnacle Teleservices, you will be responsible for ensuring the quality of software products by conducting thorough testing and analysis. You will play a crucial role in identifying bugs, glitches, and other issues to improve the overall user experience. Your attention to detail and analytical skills will be key in maintaining the high standards of quality expected at Pinnacle Teleservices. You will be required to work closely with the development team to understand the software requirements and design test cases accordingly. Your ability to think critically and problem-solve will be essential in executing test cases effectively and efficiently. By conducting various types of testing, such as functional testing, regression testing, and performance testing, you will contribute to delivering robust and reliable software solutions. Your experience with different technologies and tools will be valuable in conducting testing activities and identifying areas for improvement. Your communication skills will also be essential in clearly documenting test results, reporting issues, and collaborating with team members to ensure timely resolution of defects. If you are passionate about ensuring the quality of software products and enjoy working in a dynamic and collaborative environment, we invite you to join Pinnacle Teleservices. Your contributions as a Quality Analyst Software Tester will be instrumental in delivering top-notch software solutions to our clients. Kindly fill out the application form with the required details, and by submitting the form, you agree to disclose your personal information to Pinnacle Teleservices for further communication regarding your application. We look forward to potentially welcoming you to our team and working together to achieve excellence in software quality assurance.,