The job entails overseeing and maintaining the CRM system for RSTs operating in upcountry towns. You will be responsible for engaging with customers to generate and convert Annual Maintenance Contract (AMC) leads through telecalling. Additionally, you will be required to verify and track the consumption of Spare Parts Usage (SPU) to ensure accuracy and control. Preparation and circulation of daily reports on key service metrics and operational performance is also part of the role. Acting as a liaison between the branch and field executives to address and resolve operational challenges is crucial. Moreover, you will need to develop and refine presentations for internal meetings and management reviews. This is a full-time position with a day shift schedule. A performance bonus is also included. The work location is in person.,
Role Overview: You will be responsible for managing the CRM system for RSTs operating in upcountry towns. Additionally, you will engage with customers to generate and convert Annual Maintenance Contract (AMC) leads through telecalling. You will also verify and track the consumption of Spare Parts Usage (SPU) to ensure accuracy and control. Furthermore, preparing and circulating daily reports on key service metrics and operational performance will be part of your responsibilities. You will act as a liaison between the branch and field executives, addressing and resolving operational challenges. Moreover, developing and refining presentations for internal meetings and management reviews will also be a key responsibility. Key Responsibilities: - Manage the CRM system for RSTs in upcountry towns - Engage with customers to generate and convert AMC leads through telecalling - Verify and track Spare Parts Usage (SPU) consumption for accuracy and control - Prepare and circulate daily reports on key service metrics and operational performance - Act as a liaison between branch and field executives, addressing operational challenges - Develop and refine presentations for internal meetings and management reviews Qualifications Required: - Previous experience in CRM management is preferred - Strong communication skills for telecalling and field coordination - Proficiency in preparing presentations - Ability to analyze and report on key service metrics - Detail-oriented with a focus on accuracy and control,