304 Branch Administration Jobs - Page 13

About The Role Job Role: "¢ Enhancement of Deposit pool from Customers "¢ Establishing standards and delivery of service "¢ Sale of non-deposit products. Cross selling targets progressively "¢ Sale of MF and Insurance products "¢ Fee Income "¢ Branch Administration "¢ Regulatory Compliance "¢ Manage productivity and overall morale of branch team members "¢ Overall responsible for break-even and P&L of branch Job Requirements"¢ Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities "¢ Must have had Sales experience and exposure, preferably of Liabilities products "¢ Qualifications- MBA / CA/ CAIB "¢ Good Leadership skills (though more tactical than strategic) "¢ ThinkerDoer 40:60 "¢ In-depth understanding of financial instruments, markets and macro micro economic processes "¢ Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" "¢ Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Role & responsibilities The Branch Manager (BM) is responsible for overseeing the day-to-day operations of the branch, ensuring that the teams of ABM-Sales, ABM-Loans & Collections, and the clerical staff are meeting their daily targets and commitments. The BM will lead by example, supporting the ABMs in their respective departments, ensuring the delivery of exceptional customer service, and maintaining the overall efficiency and profitability of the branch. The role requires active field involvement, staff management, and continuous performance monitoring to ensure branch objectives are met. Key Responsibilities: Staff Management & Leadership: Oversee and manage the ABM-Sales, ABM-Loans & Collections, and clerical staff, ensuring they meet their daily, weekly, and monthly targets. Conduct regular team meetings to review progress, provide updates, and set new goals for the team. Monitor staff performance and provide continuous feedback, training, and development opportunities. Ensure that each department works in a collaborative manner to achieve overall branch goals. Monitor daily field activities of ABM-Sales and ABM-Loans & Collections to ensure their activities align with branch goals and are being executed effectively. Accompany ABMs in the field for sales activities and to verify loan customers before sanctioning loans, ensuring that the loan disbursement process adheres to society policies and standards. Ensure that ABMs are conducting regular follow-ups and closing calls to drive business growth. Provide field support and direct involvement in sales campaigns, ensuring that branch sales targets are met. 2. Recruitment & Team Development: Assist ABMs in recruiting local Agents and Bank Mithras for Deposits and loan sourcing and collections to expand the branch's customer base and improve loan collections. Ensure that the recruited agents and Bank Mithras are trained and equipped with the necessary skills and knowledge to succeed in their roles. Regularly assess the performance of Agents and Bank Mithras and verification has to be done regularly in the collections of Bank Mithras. 3. Customer Service & Relationship Management: Handle customer service and relationship issues, ensuring timely resolution to maintain high levels of customer satisfaction. Ensure that customer inquiries and complaints are addressed professionally and efficiently. Build and maintain strong relationships with customers to encourage repeat business and positive referrals. 4. Branch Performance & Target Achievement: Contribute actively to increasing the branchs overall performance, ensuring that sales, loan disbursements, and collections targets are consistently met. Track branch performance against KPIs and take corrective action as needed to ensure targets are achieved. 5. Clerical Department Management: Oversee the clerical department's daily activities, ensuring that all transactions, paperwork are completed accurately and in a timely manner as guided from the head-office. Ensure that all daily transactions and reports are concluded before the end of the day to maintain smooth operations and compliance with internal processes. Work with the clerical staff to ensure that customer documentation, loan paperwork, and other administrative tasks are handled effectively. 6. Reporting & Administrative Tasks: Provide regular updates and reports to senior management (Sr. CBM/CBM) on branch performance, sales progress, loan portfolio, collections, and customer service metrics. Review and ensure accuracy in branch-related documentation and reports. Perform other administrative tasks as required by senior management.

Job Title: Zonal Operations Manager Job Summary: We are seeking a highly organized and adaptable Operations Manager to oversee and streamline the day-to-day operations of our central functions, including HR, Finance, Technology, Admin, and MIS. The ideal candidate will have a strong analytical mindset, excellent communication skills, and proficiency in data management tools such as Excel and Power BI. This role requires a proactive individual who can effectively **coordinate across departments, drive operational efficiency, and support strategic decision-making*. Key Responsibilities: - Oversee daily operations of HR, Finance, Technology, Admin, and MIS functions to ensure seamless execution. - Act as a central coordination point between departments to improve efficiency and cross-functional collaboration. - Analyze operational data, generate reports, and provide insights to drive informed decision-making. - Develop and maintain dashboards and reports in Excel, Power BI, and other relevant tools. - Work closely with leadership to identify process gaps and implement *process improvements. - Ensure adherence to policies, compliance, and operational best practices. - Assist in budget planning, resource allocation, and performance tracking across functions. - Support the technology team in implementing automation and digital transformation initiatives to improve operational efficiency. - Handle ad-hoc operational requirements, demonstrating flexibility and problem-solving skills. Required Qualifications - Education: MBA in Operations or a related field. Experience: - Minimum 5+ years in operations management, preferably handling multiple functions. Technical Skills: - Advanced Excel (Pivot tables, Macros, Data Analysis). - Experience with Power BI or other data visualization tools is an advantage. - Familiarity with ERP/HRMS/Finance software is preferred. - Communication & Coordination: Strong ability to liaise with multiple teams and drive execution. - Problem-Solving Mindset: Ability to handle multiple priorities and adapt to dynamic business needs. Preferred Skills: - Exposure to business process automation and technology-driven improvements. - Ability to work in a fast-paced, high-growth environment. - Strong analytical and decision-making skills.

The role involves managing and monitoring delinquent account collections for an assigned portfolio, including oversight of Team Managers and Team Leaders. Responsibilities include coordinating with business and collections teams, ensuring effective call center and field operations, and maintaining vendor management. The role requires preparing MIS reports, forecasting workflow, and setting monthly targets based on trends and data. Additional duties include overseeing customer service processes, conducting review meetings, implementing collection strategies, and maintaining attrition levels. Proficiency in IT tools, dialer systems, and audits is essential. The position also includes branch administration and driving employee engagement initiatives to ensure operational efficiency.