Customer Interaction & Service: Taking Orders: Accurately recording customer orders for food and beverages. Serving Customers: Delivering food and drinks to customers, ensuring a positive and pleasant experience. Handling Transactions: Operating the cash register, processing payments, and providing receipts. Providing Information: Answering customer questions about the menu, specials, and other cafe offerings. Customer Feedback: Responding to customer feedback, comments, or complaints in a professional and timely manner. Food & Beverage Preparation: Preparing Drinks: Making coffee, tea, and other beverages according to cafe recipes and customer requests. Assisting with Food Prep: Helping with tasks like preparing salads, sandwiches, or baked goods, depending on the cafe's menu. Ensuring Food Quality: Maintaining the freshness and safety of food items, including proper storage and handling.
Core Responsibilities Beverage Preparation: Skillfully make and serve various coffee, espresso, tea, and other beverages, following company recipes and standards. Equipment Operation: Safely and efficiently operate coffee machines, grinders, blenders, and other equipment. Customer Service: Greet customers warmly, take orders, provide menu recommendations, and ensure a positive and satisfying experience. Order & Payment Processing: Use the point-of-sale (POS) system to accurately take orders and complete transactions. Cleanliness & Organization: Maintain a clean, sanitary, and organized work area and seating area, adhering to health and safety regulations. Inventory Management: Monitor supplies, restock items such as beans, cups, and syrups, and assist with opening/closing tasks. Teamwork: Work collaboratively with other team members to ensure smooth workflow and high customer satisfaction.