Bpo Operations Jobs in Abroad

Fanishwar Kumar (Proprietor of Sparkup solutions)

3 - 8 years

60 - 80 Lacs

New Zealand

Posted:3 days ago| Platform: Foundit logo

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Skills Required

Bpo Operations International Bpo inbound bpo Bpo

Work Mode

On-site

Job Type

Full Time

Job Description

URGENT HIRING !!!

For more information call or WhatsApp +91 9289584545

Mail us at: [HIDDEN TEXT]

location's : Canada , Australia , New Zealand , UK, Germany , Singapore ( Not In India )

Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc.

Key Responsibilities:

Team Management:
Leading, mentoring, and coaching teams of BPO professionals, including setting performance goals, conducting performance reviews, and fostering a positive work environment.
Operational Efficiency:
Ensuring the efficient use of resources, optimizing processes, and implementing improvements to enhance productivity and quality.
Client Relationship Management:
Building and maintaining strong relationships with clients, understanding their needs and expectations, and ensuring their satisfaction.
Performance Analysis:
Monitoring key performance indicators (KPIs), analyzing data, and identifying areas for improvement.
Process Improvement:
Developing and implementing strategies to streamline operations, reduce costs, and enhance service delivery.
Compliance:
Ensuring adherence to company policies, procedures, regulatory requirements, and industry standards.
Budget Management:
Managing budgets, tracking expenses, and ensuring cost-effectiveness.
Problem Solving:
Addressing and resolving operational issues, escalations, and customer complaints.
Stakeholder Communication:
Communicating with various stakeholders, including clients, senior management, and other departments, to ensure smooth operations.
Strategic Planning:
Contributing to the development and execution of strategic plans for the BPO operations.
Technology Implementation:
Identifying opportunities for automation and implementing new technologies to improve efficiency.

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