Bpo operations

Description

We are seeking a highly motivated and detail-oriented Operations Specialist to join our dynamic team in the Information Technology and Services industry. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our processes and systems. You will contribute to the overall success of our organization by implementing operational strategies, optimizing workflows, and enhancing productivity across various departments. As an Operations Specialist, your keen analytical skills and understanding of IT services will enable you to identify areas for improvement and recommend effective solutions. You will collaborate closely with cross-functional teams, ensuring compliance with industry standards and best practices. Our ideal candidate is someone who thrives in a fast-paced environment, is able to manage multiple tasks, and possesses exceptional problem-solving abilities. A background in information technology is advantageous, as you will be working on projects that require technical knowledge and collaboration with IT professionals. If you are passionate about operational excellence and are ready to take your career to the next level in a supportive and innovative environment, we encourage you to apply for this exciting opportunity.

Responsibilities

• Develop and implement operational policies and procedures to enhance efficiency.
• Monitor daily operations to identify and resolve issues promptly.
• Collaborate with IT teams to optimize technology solutions and improve service delivery.
• Analyze operational performance metrics and reports to drive continuous improvement.
• Ensure compliance with industry regulations and internal guidelines.
• Assist in project management tasks to support the timely completion of various initiatives.
• Facilitate communication between departments to foster a collaborative work environment.

Requirements

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience in operations management or a similar role within the IT industry.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and interpersonal skills to effectively interact with diverse teams.
• Proficiency in project management tools and methodologies.
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
• Familiarity with IT service management frameworks such as ITIL is a plus.

Job Type: Full-time

Pay: ₹187,164.26 - ₹300,000.00 per year

Work Location: In person