BPO Chat Process Executive

Customer Experience Specialist – International Voice & Chat Process (Work from Office | Jaipur)

About the Organization:

We are a leading international BPO delivering exceptional customer experience solutions to clients across the US, UK, and Australia. With a dynamic team and a strong presence in Jaipur, we are expanding rapidly and inviting talented English-speaking professionals from across India to join our customer support division.

Job Location:

Jaipur, Rajasthan (Work from Office)
Relocation support and 14 days of hotel accommodation provided for outstation candidates.

Job Role:

As a Customer Experience Specialist, you’ll represent international clients in managing customer queries via voice and chat channels. You will deliver clear, courteous, and effective assistance while maintaining exceptional service quality and accuracy.

Key Responsibilities:

• Engage with international customers through calls, chat, or email.
• Resolve issues and provide product or service information promptly.
• Record and maintain detailed communication logs in internal systems.
• Meet performance standards for quality, efficiency, and responsiveness.
• Collaborate with internal teams to ensure consistent customer satisfaction.

Who Can Apply:

• Education: Open to undergraduates and graduates from any field.
• Experience: Freshers and experienced candidates both welcome.
• Skills Required:
• Strong command over spoken and written English.
• Excellent interpersonal, problem-solving, and listening skills.
• Ability to handle rotational shifts and office-based operations.
• Eligibility: Candidates from PAN India willing to relocate to Jaipur.

Salary & Benefits:

• Compensation: ₹27,000 – ₹37,000/month (based on communication and experience).
• Relocation Bonus and 14 days paid accommodation for new joiners.
• Paid process training and certification programs.
• Incentives for performance, attendance, and quality metrics.
• Transparent appraisal and promotion policy.

Career Path & Growth:

• Fast-track promotions to Senior Specialist, Trainer, or Quality Analyst roles.
• Opportunity to work with global clients and cross-cultural teams.
• Ongoing learning and leadership development initiatives.
• Long-term career stability with international exposure.

Hiring Process:

• Initial HR Screening (Telephonic/Video)
• Final Client/Process Round
• Offer Rollout within 48 Hours

Why Join Us:

• Be part of a globally recognized BPO brand with a proven growth track record.
• Develop international communication and client-handling skills.
• Work in a modern office with a vibrant, supportive team culture.
• Enjoy career stability, learning opportunities, and competitive compensation.

Summary:

This is your chance to build a global career in customer support with a leading BPO brand. If you have excellent English communication skills and are ready to grow in a professional international environment, apply today and start your journey in Jaipur with one of India’s top-performing global support teams.

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Job Types: Full-time, Permanent

Pay: ₹27,000.00 - ₹37,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Language:

• English (Required)

Work Location: In person