Roles and Responsibilities This is an excellent position for someone looking to break into the tech field or for an experienced technician looking to join a fast-growing US-based company. As a small business, our top priority is finding the right person, not just another employee. This job is based in our office in Ahmedabad India. We're seeking a technically minded problem solver to help support our hardware team. As part of the broader technical support team, hardware technicians are responsible for the following: Configure hardware bundles for our retail point-of-sale system Assist customers in diagnosis and troubleshooting defective hardware Conduct warranty repairs and coordinate with manufacturers to assist with warranty claims Program pin pads and other payment devices Support software technicians as they help our customers Create documentation and guides for software and hardware Requires Candidate to work evening and night shifts to cover US-based time zone Requires to be physically present in the office in Nehru Nagar - Ahmedabad Shifts are 10 hours with a 1-hour break for 5 rotating days a week with 2 holidays per week Must speak fluent English Desired Candidate Profile Basic networking knowledge Comfort with the Windows operating system Ability to dig into new software and hardware and easily pick it up Problem solver who can analyze a situation and quickly move toward resolution Degrees, certifications, and experience are all preferred but not required This is a great position to gain experience in the tech field We're a fast-growing US-based company with a startup mentality We deliver service our customers can brag about Challenging and rewarding work environment Perks and Benefits Excellent supportive team environment to learn & grow Paid leave days Advancement opportunities Diwali Bonus Great work environment Excellent Pay
Key Responsibilities Personnel & HR Management Enforce employee conduct standards Oversee end-to-end recruitment, onboarding, and induction processes. Maintain accurate employee records and ensure compliance with labour laws. Manage attendance, leave, and coordinate with accounts for payroll processing. Handle employee relations, resolve workplace issues, and promote a positive work culture. Support the implementation of performance appraisal systems and career development plans. Office Administration Supervise the day-to-day administrative functions of the office. Ensure efficient office operations including facilities, supplies, and vendor management. Implement and maintain office policies and standard operating procedures. Coordinate internal communications, meetings, and office-wide announcements. Performance Monitoring & Reviews Assist department heads in setting and tracking employee KPIs. Collect and compile monthly performance data for all departments. Organize and support monthly performance review meetings. Provide insights to management on performance trends and improvement areas. Ensure that employee KPIs align with organizational goals and suggest adjustments where necessary. Compliance & Reporting Ensure adherence to statutory requirements (e.g., PF, ESI, Shops & Establishments Act). Maintain and update HR and office policies in accordance with applicable laws. Prepare reports on HR metrics, attendance, and employee performance for management review. Preferred candidate profile Must speak fluent English Must be local to Ahmedabad Degrees, certifications, and experience are all preferred but not required People-oriented: Strong interpersonal skills with ability to build trust across levels. Compliance-focused: Thorough understanding of labor regulations and ability to enforce standards. Organizational skills: Efficient in managing multiple responsibilities (HR, admin, performance monitoring). Problem-solving: Skilled at resolving workplace issues with a fair and balanced approach. Communication: Clear written and verbal communication, confident in drafting policies and announcements. Analytical mindset: Comfortable compiling performance data and providing actionable insights to management. Leadership potential: Able to guide junior staff, collaborate with department heads, and influence workplace culture. Perks and Benefits Excellent supportive team environment to learn & grow Paid leave days Advancement opportunities Diwali Bonus Great work environment Excellent Pay