Key Responsibilities: Perform accurate and timely data entry of invoices into the accounting system (Entrata, Procurify and Quickbooks) Review and verify invoice details, including vendor information, amounts, and coding Assist in processing payments and resolving AP discrepancies under the guidance of the U.S. team Communicate with vendors for missing or incorrect information when necessary Maintain and organize digital records of invoices and payment documentation Collaborate with the U.S. team to ensure all invoices are captured by month-end deadlines Support additional administrative tasks related to accounts payable and financial operations Follow internal control processes to ensure data accuracy and compliance Required Qualifications: 13 years of experience in accounting, finance, or data entry roles Familiarity with accounting software (QuickBooks, Entrata, Procurify or similar) is a plus Strong proficiency in Microsoft (Excel, Sharepoint, etc.) Excellent attention to detail and organizational skills Strong written and verbal communication skills in English Ability to work independently and with team to meet deadlines Preferred Qualifications: Experience with U.S.-based clients or accounting practices Prior involvement in a shared services or centralized finance team Familiarity with basic AP concepts, such as invoice matching and vendor management
Job Title: Multifamily Property Management Senior Accountant Job Summary: > We are seeking a highly skilled and detail-oriented individual to join our multifamily property management team as a Senior Accountant/Accounting Supervisor. In this role, you will be responsible for overseeing the financial operations and reporting for our portfolio of multifamily properties. Your expertise in property accounting, financial analysis, and team supervision will be vital in ensuring accurate and timely financial information and supporting the overall success of our property management operations. Strong Knowledge of QuickBooks and Advanced Excel Responsibilities: > 1. Financial Management: > - Manage and oversee the day-to-day accounting functions for our multifamily properties, including accounts payable, accounts receivable, general ledger, and financial reporting. > - Ensure accurate and timely completion of month-end and year-end closing processes. > - Prepare and review financial statements, budgets, and variance analyses for each property. > - Monitor cash flow, liquidity, and financial performance indicators to identify areas for improvement and make strategic recommendations. 2. Property Accounting: > - Maintain accurate records of property transactions, including rent collection, lease agreements, and vendor contracts. > - Reconcile bank statements, investment accounts, and other financial statements related to the properties. > - Coordinate with property managers to ensure accurate and timely recording of property-related expenses, income, and capital expenditures. > > 3. Compliance and Audit: > - Ensure compliance with all applicable accounting principles, regulations, and industry standards. > - Work closely with auditors during annual financial audits and assist in the preparation of audit schedules and supporting documents. > - Implement and maintain internal controls to safeguard assets and mitigate financial risks. > > 4. Team Supervision and Development: > - Lead and mentor a team of accounting professionals, providing guidance, training, and performance evaluations. > - Foster a collaborative and positive work environment, promoting teamwork and professional growth. Qualifications: > - Bachelor's degree in Accounting, Finance, or a related field. CPA designation preferred. > - Minimum of 5 years of experience in property accounting or real estate finance, preferably in a multifamily property management environment. > - Strong knowledge of generally accepted accounting principles (GAAP) and property accounting concepts. > - Proficient in using property management accounting software and Microsoft Excel. > - Excellent analytical, problem-solving, and decision-making skills. > - Strong attention to detail and ability to prioritize and meet deadlines. > - Effective communication and interpersonal skills to liaise with internal stakeholders, property managers, and external auditors.
Position Overview: We are seeking a highly motivated and customer-focused Multifamily Call Center Associate who is fluent in Spanish. As a key member of our team, you will be responsible for providing exceptional customer service and support to our Spanish-speaking multifamily housing residents. This role requires excellent communication skills, attention to detail, and the ability to handle a high volume of calls in a professional and efficient manner. Responsibilities: 1. Handle incoming calls from Spanish-speaking multifamily housing residents, addressing inquiries, concerns, and requests promptly and professionally. 2. Provide accurate and detailed information about property amenities, leasing processes, rental rates, and availability in both English and Spanish. 3. Assist residents with maintenance requests, work order submissions, and follow-up to ensure timely resolution. 4. Schedule appointments for property tours, move-ins, and lease renewals, coordinating with leasing agents and property management teams. 5. Maintain a comprehensive understanding of property policies, procedures, and leasing terms to effectively address resident questions and concerns. 6. Document all interactions and updates in the call center system, ensuring accuracy and completeness of resident records. 7. Collaborate with property management teams to relay important resident feedback, concerns, or urgent matters requiring attention. 8. Assist in outbound calling campaigns to follow up with residents, conduct surveys, or provide updates as needed. 9. Stay up to date with industry trends, property features, and leasing promotions to effectively market and promote properties to prospective residents. 10. Adhere to call center metrics, including call quality, average handle time, and customer satisfaction goals. Requirements: 1. Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages. 2. Previous customer service experience in a call center or related environment is preferred. 3. Strong problem-solving skills and the ability to handle challenging customer interactions with empathy and professionalism. 4. Proficient in using call center software, CRM systems, and other relevant tools. 5. Ability to multitask and prioritize tasks effectively in a fast-paced environment. 6. Detail-oriented with excellent organizational skills to maintain accurate records and documentation. 7. Ability to work independently as well as collaboratively in a team-oriented environment. 8. Flexibility to work evenings, weekends, and holidays as required.
Job Description for PA to CEO Job purpose We are looking for a diligent individual who can support our CEO with daily management, meeting preparation, relationship management, event attendance and travel administration and ad-hoc research. In addition, the post holder will support the planning and organizing of our presence at external events. Job Purpose To provide full executive support to the CEO in daily management, administration, travel arrangements and meeting preparation and working on specific projects and research as required. To support and develop key internal and external stakeholder relationships. Work closely with the Leadership team and senior management as well as liaising with trustees. To provide full support to the Leadership team, and to liaise with relevant teams, to ensure our presence at external events runs smoothly and includes the relevant internal stakeholders. Main Responsibilities Support the CEO Manage and maintain the CEOs diary and ensure that the CEO is fully prepared for all meetings and engagements with relevant briefing notes. Manage CEOs travel, balancing cost and time efficiency as well as processing expenses. Conduct regular diary meetings with the CEO to discuss upcoming engagements and invitations and all other requests for the CEO’s time. Responding to invites and making necessary arrangements. Work on delegated projects and research as directed to support the CEO in their meeting preparation. Schedule meetings between the CEO and their direct reports and the committees and groups of which they are a member. Liaise with external event organisers and hold the administrative and organisational responsibilities related to our external event calendar. Filter general information, queries, phone calls and invitations to the CEO by redirecting or taking forward such contact as appropriate. Manage the process from “start to finish” of obtaining briefings and papers (as required) from the Leadership Team on behalf of the CEO, to ensure that they are fully prepared for all engagements. Undertake desktop research as necessary to support the CEO’s preparation for meetings and presentations. Support and develop internal & external stakeholder relationships including the Chair of Trustees and individual Trustees Keep and maintain an accurate record of papers and electronic correspondence on behalf of the CEO. Handle confidential information; organize and maintain files. In the absence of the CEO, prepare correspondence on their behalf. Meet and greet CEO’s guests and ensure they are looked after. Other Provide ad-hoc executive support to the Leadership Team as required. CEO will support with assessing capacity or reprioritizing workload, where necessary. Ensure all management/ staff meetings are coordinated, rooms pre-booked, refreshments available and all the necessary technology is working to ensure effective communications. Ad-hoc project work as required from time to time Any other reasonable duties as required Person specification Skills and Attributes Strong literacy and verbal reasoning and proficient computer skills, including. Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars. Experience of complying with Company Secretary obligations and support of those responsibilities. Strong planning and organisational skills, able to adapt and respond to the unexpected. Confident, proactive, self-motivated and organised approach. Reliable, responsive, discrete, confidential and diplomatic. Calm under pressure of short deadlines and unexpected change of plans. Comfortable in a fast-paced environment with multiple tasks and projects at hand. Ability to structure own time and create transparent approach to workflow management. Problem-solving/ solution orientation. Good eye for detail and commitment to high quality outcomes. Knowledge and Experience Minimum 3 years’ experience of working as a Personal or Executive Assistant. Proficient with Microsoft Office. IAAP Certified Administrative Professional (CAP) or professional certification in office management preferred. Experience of Company Secretary obligations. Knowledge of standard office administrative practices and procedures. Experience of working with a Board of Trustees within a Charity would be significant advantage.