At Biopeak, we believe in a proactive, personalized approach to wellness. We’re looking for a compassionate and results-driven Health Coach to join our growing team and guide individuals on their journey toward better health, vitality, and long-term behavior change. Key Responsibilities: Work 1:1 with clients to support behavior change, improve health outcomes, and manage chronic conditions Translate complex diagnostics and health data into easy-to-understand, actionable steps Provide regular follow-ups to track progress, offer encouragement, and course-correct where needed Empower individuals to take ownership of their health through motivation, education, and mindset support Collaborate with a multidisciplinary team—including nutritionists, physiologists, and clinicians—to deliver integrated, personalized care. You’ll Thrive in This Role If You: Are an empathetic listener with the ability to build deep rapport and trust Can quickly connect with people from diverse backgrounds and understand their unique challenges Are open, inclusive, and committed to supporting a wide range of individuals on their wellness journey Enjoy working as part of a team and communicating across functions Have a passion for long-term wellness, personal growth, and sustainable health practices. Preferred Backgrounds: Psychology Nutrition Exercise Physiology Coaching or Behavior Change Science

Responsibilities Provide Doctor/ Health Coach support with chart prep, scheduling etc. Assist clinical teams with administrative member-requests and overflow tasks as needed, including medical record requests and coordination Manage communication between the team, liaising with internal and external executives on various projects and tasks Provide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaints Maintain ownership of member issues from receipt of the initial request to resolution Follow up with members to ensure their issues have been resolved to their satisfaction Utilize member feedback to identify opportunities for improvement and report trends Manage inbound and outbound inquiries via phone, SMS, email. Ability to think on your feet and de-escalate member situations Listen attentively to customer concerns, empathize with their situation, and provide appropriate solutions and resolutions. Assist new members with clinical scheduling questionnaires, portal questions, and any other coordination. Organize day-to-day coordination, including waitlist management, scheduling. Track and manage clinic-related inquiries, ensuring swift communication between clinical and administrative teams. Proactively reach out to members for feedback post-services to maintain high levels of satisfaction and engagement. Maintain internal processes and coordinate internal and external resources Maintain accurate documentation and records of all interactions and transactions to support efficient workflow management.

Key Responsibilities: Logistics Coordination Oversee the day-to-day coordination of diagnostic kits, sample collections, and courier operations Track and manage lab sample shipments (domestic & international) to ensure timely delivery and compliance Liaise with logistics partners, lab vendors, and internal teams to ensure accuracy and quality in handling sensitive health data and materials Maintain inventory of supplies, kits, and equipment across clinics and partner locations Administrative Support Coordinate appointments, assessments, and client onboarding processes Support clinic operations by managing calendars, scheduling, and follow-ups Maintain updated records of client documentation, test reports, and internal trackers Work closely with clinicians and the client experience team to ensure smooth flow of information and logistics Operational Excellence Help develop and improve SOPs for logistics and administration workflows Monitor and report on key metrics related to logistics timelines, turnaround times, and client experience Provide backend support for events, workshops, or clinical days held at the center Serve as the point of contact for vendors, partners, and internal teams for logistics/admin queries Qualifications: 2+ years of experience in logistics, operations, or administration (healthcare, wellness, or diagnostics preferred) Strong organizational and time-management skills Excellent communication and coordination abilities Proficiency in Microsoft Office or Google Workspace; familiarity with CRM or project management tools is a plus Ability to work in a fast-paced, dynamic environment with high attention to detail