Billing Executive

Role & responsibilities

• To receive patients admission slip given by the doctors.
• To give out the estimation of admission to the patients in coordination with doctors.
• To allot rooms as per patient's choice and availability in coordination with housekeeping and nursing staff on the floor.
• To admit the patient in HIS and complete the admission process. To put required remarks and notification in the system for smooth billing.
• To guide the patient to Billing counter for deposit payment.
• To check with TPA desk about patients pre authorization.
• To explain the patients rights and responsibilities, general guidelines, visiting hours etc to the patient.
• To handover the patient visitor’s and attendant’s passes.
• To answer queries and to provide information directly to the person or over telephone. For e.g. availability of doctors, fixing up an appointment, handling inquiries etc.
• Deposit slip is raised by the Admission counter and to give instructions regarding payment.
• To confirm with the house- keeping and wards regarding the readiness of the room before sending the patient.
• Explain hospital regulations to patients, concerning visitors and visiting hours, ICU shifting policies, room upgradations, downgradations, room availability etc.
• To arrange patient escort to respective room after admission.
• To post the consultation and IP service entries from ward on daily basis. Especially in night time when patient’s discharge is planned.
• To audit the IP entries time to time especially discharge of the patient is planned.

All tasks & work assigned by head of the department but specifically:

Admission, IP Coordination, Discharge & Billing

• To receive patient’s admission slip given by the doctors.
• To give out the estimation of admission to the patients in coordination with doctors.
• To allot rooms as per patient's choice and availability in coordination with housekeeping and nursing staff on the floor.
• To admit the patient in HIS and complete the admission process. To put required remarks and notification in the system for smooth billing.
• To guide the patient to Billing counter for deposit payment.
• To check with TPA desk about patients pre authorization.
• To explain the patients’ rights and responsibilities, general guidelines, visiting hours etc to the patient.
• To handover the patient visitor’s and attendant’s passes.
• To answer queries and to provide information directly to the person or over telephone. For e.g. availability of doctors, fixing up an appointment, handling inquiries etc.
• Deposit slip is raised by the Admission counter and to give instructions regarding payment.
• To confirm with the house- keeping and wards regarding the readiness of the room before sending the patient.
• Explain hospital regulations to patients, concerning visitors and visiting hours, ICU shifting policies, room upgradations, downgradations, room availability etc.
• To arrange patient escort to respective room after admission.
• To post the consultation and IP service entries from ward on daily basis. Especially in night time when patient’s discharge is planned.
• To audit the IP entries time to time especially discharge of the patient is planned.
• IP coordinator to meet & greet patient every day.
• To identify patient needs pro -actively and work on that.
• To discuss patient complaints with respective ward staff to prevent the same in future.
• To escalate the complaint to reporting supervisor.
• To coordinate for patients’, discharge with concerned departments.
• To provide, explain and collect feedback forms to patients.
• To check the availability of non-clinical staff required on each floor (i.e. House Keeping, and Attendants) While visiting the patient room, to check the following services in the room:

Quality of Linen provided

Cleanliness of room

Cleanliness of Washroom

Any maintenance related requirement

Clearance of dishes, etc.

• To record the discharge TAT regularly.
• To co-ordinate patients care including patient/family education on patient’s & family’s rights & responsibilities etc.
• To update admission & billing department about next day’s planned discharge.
• To enter the data & comments/suggestions of collected feedback forms in the feedback form analysis sheet.
• To provide as on date billing to IP patients/relatives and facilitate payments of any outstanding amount as per hospital policy.
• To coordinate with concern departments (consultant, nursing, pharmacy etc.) for patients discharge.
• To provide the provisional & final IP bill to the patients.
• To discharge the patients from HIS & guide them for payment to billing department.
• To maintain and update MIS data related to their function and / or as assigned by HOD.