Job
Description
ABOUT THE ROLE Role Description: The role is responsible for performance monitoring, maintenance, and reliable operation of BI Platforms, BI servers and database. This role involves managing BI Servers and User Admin Management for different environments, ensuring data is stored and retrieved efficiently, and safeguarding sensitive information and ensuring the uptime, performance, and security of IT infrastructure & Software maintenance. We are seeking a skilled BI Platform Administrator to manage, maintain, and optimize our enterprise Power BI and Tableau platforms. The ideal candidate will ensure seamless performance, governance, user access, platform upgrades, troubleshooting, and best practices across our BI environments. Roles & Responsibilities: Administer and maintain Power BI Service, Power BI Report Server, and Tableau Server/Online/any Cloud platforms (AWS, Azure/GCP). Preferred AWS Cloud experience. Configure, monitor, and optimize performance, capacity, and availability of BI platforms. Set up and manage user roles, permissions, and security policies. Manage BI platform upgrades, patches, and migrations. Monitor scheduled data refreshes and troubleshoot failures. Implement governance frameworks to ensure compliance with data policies. Collaborate with BI developers, data engineers, and business users for efficient platform usage. Automate routine administrative tasks using scripts (PowerShell, Python, etc.). Create and maintain documentation of configurations and operational procedures. Install, configure, and maintain BI tools on different operating systems, servers, and applications to ensure their reliability and performance. Monitor Platform performance and uptime, addressing any issues that arise promptly to prevent service interruptions. Implement and maintain security measures to protect Platforms from unauthorized access, vulnerabilities, and other threats. Manage backup procedures and ensure data is securely backed up and recoverable in case of system failures. Provide technical support to users, troubleshooting and resolving issues related to system access, performance, and software. Apply operating system updates, patches, and configuration changes as necessary. Maintain detailed documentation of Platform configurations, procedures, and change management. Work closely with network administrators, database administrators, and other IT professionals to ensure that Platforms are integrated and functioning optimally. Install, configure, and maintain database management Platforms (BI), ensuring services are reliable and perform optimally. Monitor and optimize database performance, including query tuning, indexing, and resource allocation. Maintain detailed documentation of Platform configurations, procedures, and policies. Work closely with developers, Data Engineers, system administrators, and other IT staff to support database-related needs and ensure optimal platform performance. Basic Qualifications and Experience: Over all 5+ years of experience in maintaining Administration on BI Platforms is preferred. 3+ years of experience administering Power BI Service and/or Power BI Report Server. 2+ years of experience administering Tableau Server or Tableau Cloud. Strong knowledge of Active Directory, SSO/SAML, and Role-Based Access Control (RBAC). Experience with platform monitoring and troubleshooting (Power BI Gateway logs, Tableau logs, etc.). Scripting experience (e.g., PowerShell, DAX, or Python) for automation and monitoring. Strong understanding of data governance, row-level security, and compliance practices. Experience working with enterprise data sources (SQL Server, Snowflake, Oracle, etc.). Familiarity with capacity planning, load balancing, and scaling strategies for BI tools. Functional Skills: Should Have: Knowledge of Power BI Premium Capacity Management and Tableau Resource Management. Experience integrating BI platforms with CI/CD pipelines and DevOps tools. Hands-on experience in user adoption tracking, audit logging, and license management. Ability to conduct health checks and implement performance tuning recommendations. Understanding of multi-tenant environments or large-scale deployments. Good to Have: Experience with Power BI REST API or Tableau REST API for automation. Familiarity with AWS Services and/or AWS equivalents. Background in data visualization or report development for better user collaboration. Exposure to other BI tools (e.g., Looker, Qlik, MicroStrategy). Knowledge of ITIL practices or experience working in a ticket-based support environment. Experience in a regulated industry (finance, healthcare, etc.) with strong compliance requirements. Education & Experience: Master's degree with 1-2+ years of experience in Business, Engineering, IT or related field OR Bachelor's degree with 2-3+ years of experience in Business, Engineering, IT or related field OR Diploma with 5+ years of experience in Business, Engineering, IT or related field Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals
