Gurgaon/Gurugram
INR 0.25 - 0.5 Lacs P.A.
Remote
Full Time
Job Overview:We are seeking a dynamic and results-driven Technical Sales Engineer to join our team. This role combines technical expertise with sales skills to provide solutions to customers, drive sales, and support business growth. The ideal candidate will have a strong engineering background, excellent communication skills, and the ability to understand customer requirements and recommend appropriate technical solutions. Key Responsibilities:Sales & Business Development: Identify and develop new business opportunities in target markets. Build and maintain strong relationships with existing and potential customers. Achieve sales targets and contribute to the company’s revenue growth. Technical Consultation & Support: Understand customer needs and provide technical solutions. Conduct product demonstrations and presentations. Assist customers in selecting the right products for their applications. Product Knowledge & Training: Stay updated on product features, specifications, and industry trends. Provide technical training to customers and internal teams. Proposal & Quotation Management: Prepare and present technical proposals and commercial quotations. Negotiate terms and close sales deals. Market & Competitor Analysis: Conduct market research to identify trends and opportunities. Analyze competitor activities and provide insights for strategic planning. Post-Sales Support: Ensure customer satisfaction through after-sales service and technical support. Collaborate with the service team to address technical issues. Qualifications & Requirements:Bachelor's degree in Mechanical, Electrical, or related Engineering field. Proven experience in technical sales or engineering sales (minimum [X] years). Strong technical aptitude with the ability to understand and explain complex concepts. Excellent communication, negotiation, and presentation skills. Ability to work independently and as part of a team. Proficiency in CRM software and Microsoft Office Suite. Willingness to travel as needed. Preferred Skills:Experience in [industry-specific knowledge, e.g., industrial equipment, automation, etc.]. Familiarity with CAD software or other technical tools. Strong problem-solving and analytical skills. Benefits:Competitive salary with commission/incentives. Health insurance and other benefits. Professional development and training opportunities. A collaborative and growth-oriented work environment. If you are a motivated individual with a passion for technical sales and a drive to excel, we encourage you to apply!
Sahibabad, Ghaziabad
INR 0.2 - 0.25 Lacs P.A.
Remote
Full Time
We are looking for a skilled and proactive Service Engineer to join our team. The ideal candidate will handle repair estimations, coordinate field service operations, manage spare parts, and ensure excellent customer service. Key Responsibilities: 1. Repair Estimation and Customer Approval Assess equipment issues and prepare accurate and cost-effective repair estimates. Share detailed quotations with customers and explain necessary repairs. Obtain formal approvals from customers prior to proceeding with any repair work. Maintain records of estimates and approvals for audit and reference. 2. Field Service Coordination Plan and coordinate schedules for field service technicians based on service requests. Assign appropriate technicians to service calls considering expertise, location, and urgency. Monitor job progress and ensure timely resolution of field service issues. Provide technical guidance and support to field teams when necessary. 3. Spare Parts Sales and Inventory Management Promote and sell spare parts to customers during repair and service interactions. Suggest necessary spare part replacements to extend equipment life and performance. Maintain optimum stock levels of frequently used spare parts and repair items. Coordinate with the inventory team for procurement and replenishment of parts. 4. Service Complaint Management Receive and log service complaints in the system. Prioritize and assign complaints to the relevant service team members. Track resolution status and ensure timely closure of complaints. Follow up with customers for feedback and satisfaction after service closure. 5. Documentation and Reporting Maintain detailed service reports, including work performed, parts used, and time taken. Generate and submit periodic reports on service activity, technician performance, and complaint analysis. Keep customer records updated with service history and relevant documentation. 6. Continuous Improvement and Compliance Identify recurring issues and suggest preventive actions or design improvements. Ensure adherence to safety, quality, and service standards. Stay updated with product knowledge and technical advancements to provide better service.
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