Job Summary: As a Field Service Engineer at our robotics company, you will play a vital role in delivering exceptional technical support and services to our customers. You will be responsible for installing, maintaining, and repairing our robotic systems, ensuring they operate at peak performance. Your expertise and customer-centric approach will contribute to the success of our cutting-edge robotics solutions. Responsibilities: 1. Installation and Setup: ○ Install and configure robotic systems at customer sites according to specifications. ○ Collaborate with customers to understand their requirements and tailor installations to their needs. 2. Maintenance and Repairs: ○ Perform routine maintenance tasks to ensure optimal functionality of robotic systems. ○ Diagnose and troubleshoot issues, identifying faulty components and implementing repairs promptly. ○ Collaborate with remote technical teams for complex problem-solving. 3. Testing and Calibration: ○ Conduct rigorous testing and calibration of robotic systems to meet performance standards. ○ Fine-tune parameters to optimize system efficiency and accuracy. 4. Customer Support: ○ Provide exceptional customer service by addressing inquiries, concerns, and technical queries. ○ Train customers on proper operation, maintenance, and basic troubleshooting of robotic systems. 5. Documentation: ○ Effective documentation of service reports, maintenance procedures, and technical documentation. 6. Product Knowledge: ○ Stay up-to-date with advancements in robotics technology and our product offerings. ○ Attend training sessions and workshops to enhance expertise. 7. Remote Support: ○ Assist customers remotely by guiding them through troubleshooting procedures and offering solutions. 8. Safety and Compliance: ○ Adhere to safety protocols when working with robotic systems, including risk assessment and proper use of personal protective equipment. 9. Reporting: ○ Provide feedback to internal teams regarding common issues, potential improvements, and customer feedback. 10. Travel: ○ Travel to customer locations for installations, maintenance, and repairs as required. Qualifications:. 1. Education: ○ Bachelor's degree in Robotics, Mechanical Engineering, Electrical Engineering, Electronics Engineering or related field preferred. Relevant experience and technical certifications may also be considered. 2. Technical Skills: ○ Strong understanding of mechanical and electrical components of robotic systems. ○ Ability to perform mechanical assembly, disassembly, and maintenance of robotic systems. ○ Understanding of electrical systems in robotics, including sensors, motor controllers, encoders, and power distribution. ○ Proficiency in reading and interpreting electrical schematics and wiring diagrams. ○ Awareness of safety measures when working with robots, including emergency stop procedures, risk assessment, and safeguarding. 3. Problem-Solving Skills: ○ Proven ability to diagnose and resolve technical issues efficiently. 4. Communication: ○ Excellent communication skills, both written and verbal, for customer interactions and team collaboration. 5. Customer Focus: ○ Dedication to delivering outstanding customer service and building positive relationships. 6. Adaptability: ○ Ability to adapt to various work environments, challenges, and evolving technologies. 7. Analytical Skills: ○ Capable of analyzing data, system performance metrics, and technical documentation. 8. Time Management: ○ Effective time management skills for scheduling and completing service tasks within deadlines. 9. Driver's License: ○ Valid driver's license and willingness to travel as needed. Join our robotics team and contribute to the advancement of automation technology by ensuring our robotic systems exceed customer expectations. As a Field Service Engineer, you will have the opportunity to make a meaningful impact in a dynamic and rapidly evolving field.

Job description Account Director (Customer Success) We are inspired by the unique opportunities and challenges of connecting robots to each other, people and the cloud. We believe that more effective infrastructure can help unlock the shared potential of humans and robots and accelerate the successful deployment of autonomous systems throughout society. As a team, we value humility, honesty, and creativity. We have a friendly, remote culture full of people from diverse backgrounds. We love solving problems and take pride in our craft.’ In this very important role, you will take ownership of managing and growing our highly strategic Enterprise customers . What you'll do : Enterprise Account Director:  Serve as the primary point of contact and trusted advisor for Enterprise customers from onboarding to renewals.  Build and nurture strong, long-term relationships with key stakeholders within client organizations from the Executive level to the operational teams. Penetrate the account to make connections with new business units and understand the additional potentials.  Understand clients' strategic objectives and define common success plans while keeping Formant’s margins in mind.  Update the CRM system with account health, opportunity and account plan update. Account Growth and Retention:  Develop and execute strategic account plans to grow revenue within your book of business.  Collaborate with cross-functional teams, including sales, product, and engineering, to deliver solutions that drive client success.  Prepare, negotiate and close contract renewals and expansion opportunities, working to ensure high customer retention rates. Strategic planning:  Collaborate with clients to develop and implement strategic plans that align with their business objectives.  Leverage data and insights to identify areas for improvement and opportunities for value-added services. Issue resolution:  Address and resolve complex client issues promptly and effectively, coordinating internal resources as necessary. Key metrics you will own:  Net Retention Rate on your book of business  Renewal and expansion ARR  SOW revenue  Account health Qualifications  Have 0 to 5 years of experience working in Account Management or Customer Success working with a SaaS B2B product  Have proven track record of exceeding your expansion and retention goals, building outstanding account plans, maps and relationship with your customers  Have B2B SaaS experience with more complex technical products  Have startup experience (less than 100 employees) and are hungry to grow a company  Have experience using CRM tools like Hubspot, Salesforce, Mixpanel, Intercom…  Have expertise in the robotics and automation, inspection, facility maintenance industries  Are an excellent communicator Job Type: Full-time Benefits:  Paid sick time Schedule:  Day shift Work Location: In person *Speak with the employer* +91 7588881106

Job Title: Production Trainee Department: Production / Manufacturing Location: Pune Job Type: Full-Time | Trainee Position Qualification Required: ITI (Fitter, Electrician, Turner, Welder, Machinist, or any relevant trade) Experience: General Job Summary: We are looking for energetic and disciplined ITI-qualified candidates to join our production team as Production Trainees. This role offers hands-on experience in a manufacturing environment, where trainees will gain in-depth exposure to production processes, machine operations, and quality standards. The ideal candidate should be willing to learn, adapt to shop floor activities, and maintain high safety and quality standards. Key Responsibilities: Operate, monitor, and assist with various types of machines and equipment on the production floor. Follow daily work instructions given by supervisors and team leaders. Assist in manufacturing tasks such as assembly, material handling, and minor machine maintenance. Support manufacturing activities such as assembly, material handling, and basic machine maintenance. Perform basic quality checks and measurements on finished products to ensure standards are met. Learn and apply safety regulations, ensuring personal and team safety at all times. Maintain a clean, organized, and safe working environment in compliance with company policies. Collaborate with team members to meet production targets and deadlines. Attend training sessions and participate actively in all learning modules assigned during the trainee period. Report any faults, breakdowns, or production issues to the supervisor immediately. Key Skills & Competencies: Basic understanding of mechanical or electrical equipment (based on trade). Ability to follow instructions and standard operating procedures (SOPs). Good physical stamina and willingness to work in a manufacturing setup. Willingness to work in shifts and flexible hours when needed. Strong attention to detail, quality-focused mindset. Positive attitude, team spirit, and readiness to learn new things. Skill enhancement through internal training, including basics of vendor management and manufacturing coordination. Eligibility Criteria: ITI pass in trades such as Fitter, Electrician, Welder, Turner, Machinist, or equivalent. Diploma electrical, Mechanical. Freshers are welcome; prior experience in a production unit is a plus but not mandatory. Must be physically fit and medically cleared for shop floor work. Training & Growth: Hands-on training on machinery and manufacturing operations. Exposure to lean manufacturing, quality control processes, and maintenance basics. Possibility of confirmation for a permanent role based on performance during training. Skill enhancement opportunities through internal learning programs. Benefits: Stipend/salary as per industry standards. Free training and mentorship by experienced professional