5.0 - 10.0 years

4 - 7 Lacs

Mumbai

Work from Office

SPA TRAINER We are a chain of spas all over india. We operate from premium five star hotel brands. We seek an experienced individual to provide brand service training, face, body, hands & nails This is a senior role that requires a highly developed people skills individual which has a good eye for quality and detail. You must possess good time and communication skills to coach, lead, oversee and develop our team. Responsible to create a weekly training schedule for one to one and group trainings according to needs, creating and designing new experiences, protocols and sops, working hand in hand with the management team and respond to the general manager. Your mission is to ensure we deliver amazing experiences to our clients and our therapists love to provide. Training Overseeing all new hire training for technical and non-technical performance. Integrating Spa Therapists and the ongoing training and development of spa associates. Overseeing and schedule on-going in-house and technical review training. Conducting Gap analysis of the existing therapists in the assigned region Developing individual training plans and calendar Submitting training reports on a daily basis Having sound knowledge in measuring and assessing therapists for training needs Analyzing and rectifying therapists who are not following the company standard operating procedures Analyzing and rectifying therapists who are not following the company policies Rectification by training for therapists who get negative feedback from guest through feedback forms, google reviews and billing software Implement the standard operating procedures for the new recruits Induction of the new recruits .

Posted 2 months ago

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