Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Zonal Electrical & Electronics Manager Cummins

8.0 - 12.0 years

12 - 18 Lacs

Karnataka

Hybrid

Key Responsibilities: Communicate effectively with team and stakeholders. Be open-minded and willing to take on new tasks. Participate in zonal activities. Ensure prompt support for all Electrical & Electronics (E&E) issues for AO. Ensure BCD compliances are met (NGPI). Conduct Failure Investigation and Analysis (DFSEs). Enhance dealer service and technical capability. Conduct proactive visits as part of Customer Relationship Management (CRM). Support key initiatives around panels with improvements in capability. Improve capability on the panel side. Foster synergy between all internal stakeholders for business growth. Lead the investigation of product or system problems, understand causal mechanisms, and recommend appropriate actions. Support failure analysis processes on common failure modes (e.g., PIR, CCR, HTD, TSR). Document the results of diagnostic and repair actions clearly and concisely in the appropriate database. Share acquired knowledge with other teams through Knowledge Management System (KMS), Quick Serve Online (QSOL) tickets, training, etc. Provide onsite technical expert resource support when required. Provide technical input for policy discussions and decisions. Ensure territories are well informed through regular communications and scheduled meetings across teams/functions/customer groups. Investigate complex emerging issues and deliver robust technical solutions. Assist in field action campaigns and Infant Care or Value Package Introduction (VPI) Programs when needed. Promote safety with the objective of injury-free living. Improve capability across the board through coaching, mentoring, and training Field Service Engineering to support customers more efficiently. Provide product and customer support in the field while liaising during escalations to Technical Territory Manager (TTM)/Engineering for product improvements and fixes. Implement non-complex Step 3 improvements without approval and complex Step 3 fixes after gaining appropriate approvals. Apply and support product problem-solving processes such as the Seven-Step Problem Solving Approach. Qualifications: College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. External Qualifications and Competencies Competencies: Field Investigation and Support: Gathers and communicates technical information to resolve issues quickly and to customers satisfaction. Product Failure Reporting and Corrective/Preventive Action Systems: Leads processes to record, prioritize, and resolve product failures. Product Problem Solving: Solves product problems using a process that protects the customer and prevents reoccurrence. Technical Customer Management: Manages technical aspects and ensures customer business continuity. Being Resilient: Rebounding from setbacks and adversity. Collaborates: Building partnerships and working collaboratively. Communicates Effectively: Delivering clear communications tailored to different audiences. Customer Focus: Building strong customer relationships and delivering solutions. Drives Results: Achieving results consistently. Manages Complexity: Solving complex problems effectively. Resourcefulness: Deploying resources efficiently. Diagnostics Application: Developing troubleshooting plans and validating repairs. Service Documentation: Capturing and verifying technical information accurately. Technical Escalation: Managing technical issue escalations and ensuring timely resolution. Values Differences: Recognizing the value of diverse perspectives and cultures. Additional Responsibilities Unique to this Position Skills and Experience: Intermediate level of relevant work experience required. Prior experience in a technical role is preferred. Strong communication skills with team and stakeholders. Open-mindedness and willingness to take on new tasks. Experience in zonal activities and prompt support for E&E issues. Knowledge of BCD compliances (NGPI). Expertise in Failure Investigation and Analysis (DFSEs). Ability to enhance dealer service and technical capability. Proficiency in CRM and proactive visits. Experience in supporting key initiatives around panels and improving capability. Ability to foster synergy between internal stakeholders for business growth.

Posted 2 weeks ago

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